Summary
Overview
Work History
Education
Skills
Internships / Freelance work
References
Timeline
Generic
Randy El-Sammour

Randy El-Sammour

Montreal,Canada

Summary

Dedicated account manager with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Business Expert

Apple
Montreal, QC
10.2023 - Current
  • Help engage business customers by showcasing our technology and helping them discover how Apple and third-party solutions and services can transform the way they work.
  • Effective use of CRMs to build and maintain accurate customer account information, manage relationships, opportunities, tasks, and develop customer insights based on best practices.
  • Help lead customer engagement, deepen relationships, drive sales and awareness of Apple’s value proposition for business and build loyalty with a focus on high potential business customers.
  • With the collaboration of our leadership team, we were able to engage 90% of our team and triple the number of leads generated within a month in role.

Product Expert

Apple
Montreal, QC
01.2023 - 10.2023
  • Demonstrated proficiency in identifying customer needs and recommending appropriate solutions.
  • Provided mentorship to our product specialists to instill best practices when positioning Apple's products and services.
  • Lead presentations to recognize individual and team results, as well as discuss strategies for the week to achieve store KPIs.
  • Developed comprehensive training materials for new products and services.
  • Assisted specialists with product related questions from prospective customers.

Product Specialist

Apple
Montreal, QC
11.2021 - 01.2023
  • Uncovered customers’ needs, then following through with meaningful solutions.
  • Provided strategic advice to business owners on potential growth opportunities.
  • Provided customer service support to answer inquiries about product features, pricing, and availability.

Investment Representative

TD Bank Group
Montreal, QC
05.2021 - 11.2021
  • Followed up with tickets and escalations to retain customer satisfaction.
  • Analyzed financial objectives of clients to create tailored portfolios that met their needs.
  • Prepared detailed reports on client investments and performance.
  • Educated clients on investment strategies, products and services.

Personal Banking Associate

TD Canada Trust
Vaudreuil-Dorion, QC
04.2019 - 05.2021
  • Identified opportunities in office or at the counter for investment, small-medium businesses, mortgage and personal lending
  • Explained various products and services available to customers such as online banking or mobile banking options.
  • Conducted risk assessments and implemented risk management strategies to ensure compliance with regulations.
  • Processed new accounts, loan applications, credit card applications, and other requests from customers.

Sales Representative - Manager on Duty

Fido Solutions Inc.
Montreal, QC
09.2016 - 04.2019
  • Remained consistently in the Top 3 in all store metrics from December 2016 until April 2019.
  • Became the top performer in accessory attachments in all of Quebec in November 2018.
  • Reviewed daily sales reports to identify areas of improvement.
  • Generated the most amount of Fido Mastercard applications with 33 in the month of April 2017, with a store average of 4.
  • Worked with the store manager to mentor sales associates.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.

Education

Bachelors in Marketing -

Concordia University

Canadian Securities Course -

Canadian Securities Institution

Conduct and Practices Handbook -

Canadian Securities Institute

DEC in Social Sciences, Commerce -

John Abbott College
Sainte-Anne-de-Bellevue, QC

Google Adwords Certificate

Skills

  • Microsoft Office
  • Collaboration
  • Customer Relationship Management
  • Google Adwords
  • Cold Calling
  • Sales
  • Account Planning
  • Business Development
  • Negotiation
  • Customer Service
  • Business Analysis
  • Lead Generation

Internships / Freelance work

Marketing & Branding Consultant - For Real Estate | Oct 2022-Present

  • Performed weekly consultations to discuss brand image and marketing strategies
  • Created and distributed short/long form content across all social channels
  • Grew TikTok account from 1,500 to 45,100 followers in under 3 months

Marketing & Business Development - Diabsolut Inc.  | Jan2018-Sep2018

  • Managed social media channels for all four lines of business under the Diabsolut name.
  • Used platforms like Hootsuite and CrowdFire to increase engagement on all socials and KPIs. Overall engagement increased by 70% on Twitter within 8 months.
  • Collaborated with cross-functional teams to ensure digital marketing efforts are aligned with overall business objectives.
  • Collaborated with cross-functional teams to create promotional materials, including brochures, newsletters, advertisements, and direct mail pieces.

References

References available upon request.

Timeline

Business Expert

Apple
10.2023 - Current

Product Expert

Apple
01.2023 - 10.2023

Product Specialist

Apple
11.2021 - 01.2023

Investment Representative

TD Bank Group
05.2021 - 11.2021

Personal Banking Associate

TD Canada Trust
04.2019 - 05.2021

Sales Representative - Manager on Duty

Fido Solutions Inc.
09.2016 - 04.2019

Bachelors in Marketing -

Concordia University

Canadian Securities Course -

Canadian Securities Institution

Conduct and Practices Handbook -

Canadian Securities Institute

DEC in Social Sciences, Commerce -

John Abbott College

Google Adwords Certificate

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