Coordinated timely transportation of medical specimens to ensure prompt delivery and patient care.
Maintained accurate records of deliveries, adhering to strict compliance and regulatory requirements.
Managed logistics for multi-stop routes, optimizing efficiency in delivery schedules.
Trained new couriers on safety protocols and operational procedures to enhance team performance.
Implemented process improvements that reduced delivery times while maintaining service quality.
Collaborated with healthcare providers to address logistical challenges and streamline operations.
Oversaw vehicle maintenance schedules, ensuring compliance with safety standards and regulations.
Developed relationships with clients through consistent communication and reliable service delivery.
Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
Properly documented all specimens received using [Software].
Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
Supported team members during high-volume periods or absences by covering additional routes when necessary.
Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
Customer Service/Store Manager
A&J All Woodworks
09.2022 - 08.2023
Prepare and set up machines and tooling for woodwork manufacturing.
Set up, operate machines to cut, shear, punch, bend and work with plastic material
Help customers with new orders, walk-ins, manage phones, shipment and deliveries
Prepared and handled invoices, checks and cash for customers
Store Representative/Store Manager/Owner
Factory Direct Furniture
08.2002 - 09.2022
Made sure all my customers came inside happy and got exactly what they wanted. Oversaw inventory management through cycle counts, audits and shrinkage control. Authorized customer discounts when sale items weren’t immediately available.
Set sales goals and monitored employee performance.
Created an open environment in the team where all people can perform at their best and stimulates the development of others and ensures an engaged marketing team.
Travelling to manufacturers and suppliers to review and investigate samples.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines. Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Met and exceeded productivity targets by handling every interaction with top-notch customer service. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Promoted business on social media platforms to maximize brand identity and generate revenue.
Sales and Service
Honda & Mazda Dealership
10.2021 - 01.2022
Parts driver/ Car salesman
Entry level technician
Completing all invoices, shipping documents, and payments to the appropriate parties after completing the delivery
Answer parts phone when front counter is overloaded
Perform basic care and maintenance, including changing oil, checking fluid levels, and rotating tires.
Regular maintenance of delivery vehicle
Explain automotive problems and repairs to clients
Inventory Manager
Shoe Palace
01.2004 - 01.2009
Inventory/Loss Prevention: Completed cycle counts of inventory that were received from various distributors. Traveled to multiple store locations to ensure merchandise inventory counts.
Supervised 2-6 people at any given time to restock floor merchandise.
Made sure my staff provided a positive customer service environment & positive experience.
Allocated resources and set schedules after analyzing product usage to maximize coverage.
Education
High School -
Homestead High School
Cupertino, CA
06.2002
Skills
Labor relations
Talent development
Sales leadership
Customer relations
Effectively managed many responsibilities simultaneously
Senior Director of Risk Management at Mount Sinai Beth Israel, Mount Sinai Downtown, Mount Sinai Brooklyn, YorkSenior Director of Risk Management at Mount Sinai Beth Israel, Mount Sinai Downtown, Mount Sinai Brooklyn, York