RANDY AMANKWAAH DASSON

Managed high-volume customer inquiries via phone, email, and live chat, achieving a customer satisfaction rate of [100%].

- Handled customer complaints and issues with empathy and professionalism, resulting in a [100%] increase in customer retention.

- Trained new team members on best practices for customer interactions and service protocols.

- Collaborated with cross-functional teams to improve service processes and resolve complex issues efficiently.

- Assisted customers with product questions and order status, contributing to a [100%] increase in sales through upselling and cross-selling.

- Documented customer interactions clearly, ensuring accurate records for future reference.

- Participated in team meetings to provide feedback on customer trends and potential improvements.

• • Handling Customer Inquiries: Responding to customer queries via phone, email, or chat, and providing accurate information about products or services.
  • Issue Resolution: Resolving customer complaints and troubleshooting problems efficiently.
  • Order Processing: Managing orders, transactions, and handling returns or

exchanges.
• Record Keeping: Maintaining detailed records of customer interactions for future reference.
• Collaboration: Working with other departments to improve business processes and escalate complex issues.

• Customer Support Associate
  Walmart Canada, Mississauga, ON
  March2023 – February2024
  • Assisted customers with product selection, returns, and inquiries, maintaining a friendly and professional demeanor.
  • Processed transactions accurately and handled cash, credit, and refunds.
  • Recognized as “Employee of the Month” twice for outstanding customer feedback and teamwork.
  • Collaborated with cross-functional teams to resolve inventory and logistics issues.