RANDY AMANKWAAH DASSON

• • Handling Customer Inquiries: Responding to customer queries via phone, email, or chat, and providing accurate information about products or services.
  • Issue Resolution: Resolving customer complaints and troubleshooting problems efficiently.
  • Order Processing: Managing orders, transactions, and handling returns or

exchanges.
• Record Keeping: Maintaining detailed records of customer interactions for future reference.
• Collaboration: Working with other departments to improve business processes and escalate complex issues.

• Followed electrical blueprints and schematics, as well as assembly instruction sheets, regarding duties to be performed
• Use equipment and hand and power tools to accomplish assembly tasks and troubleshooting with the help of a multimeter
• Planned and executed assembly sequence and procedures for main assembly and subassemblies
• Practiced safe and proper electrical procedures as well as reported all electrical or design errors to supervisor so that the problems can be addressed
• Performed inspections of assemblies and subassemblies and troubleshooting to determine faults for repair

• Assisted loading crew with the loading of trucks with the use of the counterbalance forklift and the RF scanner
• Safely assembled skids and crates for our product
• Transported raw materials, finished products, and packaging materials throughout the plant manually, with a forklift (Counterbalance)
• Perform quality audits of the condition of goods for outgoing orders
• Safely operate lifting devices such as Counterbalance Forklifts
• Adhere to established safe working procedures and wear the proper safety equipment at all times
• Ensure high standards of workmanship and efficiency
• Maintain a clean working area free from dirt and debris between tasks and at end of day

• Equipment Setup: Helping in setting up equipment or tools required for various tasks
• Performed a variety of installation, assembling, wiring, and harnessing electrical equipment tasks using aligned blueprints
• Equipment Maintenance: Assisting in performing routine maintenance tasks on equipment
• Made modifications, tests, and adjustments to wiring as part of installation work or equipment development while technical keeping it safe per required technical specs
• Safety Compliance: Following safety protocols and ensure a safe working environment
• Helping with maintaining safety equipment, following safety guidelines, and reporting any potential hazards to the technician
• Documentation and Record-Keeping: Responsible for maintaining records of equipment maintenance repairs, and other relevant data
• Helping in documenting test results, procedures and observations