Randy Aguilar
Los Angeles
Summary
With a proven track record at Allied Universal Security, and Northgate Markets I excel in fostering teamwork and enhancing security measures, showcasing my problem-solving skills and positive attitude. My experience spans from managing to security, and customer service, demonstrating exceptional time management and a commitment to excellence. I thrive in dynamic environments, consistently achieving company goals and improving customer satisfaction. i would describe myself at this point in my life as a hardworking employee that is enthusiastic about learning the Medical field inside and out. i love to pursue new opportunities to learn skills and contribute to group success. I offer strong administrative, relationship-building and problem-solving abilities. Overall im a team player and believe that every single person plays an important component to the accomplishment of a goal a team wants to accomplish.
Overview
7
7
years of professional experience
Work History
Driver
Uber
08.2020 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Lead Security Officer
GardaWorld Security
01.2024 - 10.2024
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
- Collaborated with management to develop effective security strategies, aligning with corporate objectives and industry best practices.
- Enhanced security measures by conducting comprehensive risk assessments and implementing tailored solutions.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Command Center Operator
Allied Universal Security Services
02.2022 - 11.2023
- Managed access control systems for secure entry points, reducing unauthorized access incidents.
- Monitored multiple security systems simultaneously, ensuring optimal performance and rapid response times.
- Collaborated with law enforcement agencies to apprehend criminals and prevent potential threats.
- Performed routine audits of security systems and procedures to identify areas requiring improvements or updates.
- Provided real-time support to field personnel during crisis events, aiding in successful resolutions.
- Demonstrated exceptional decision-making skills under high-pressure situations resulting in effective threat mitigation.
- Logged all incoming Officers Clock in time in daily reports.
- Broke off officers for break and found covers.
- Managed alarm systems for Atlas Capital Group.
Cashier Team Lead
Northgate Gonzalez Markets
11.2017 - 03.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Motivated my team players to boost sales and overall front end efficiency.
- Communicated with customers and providing customer service in regards to searching, and pricing items.
- Processed both cash and card purchases and returns.
- Worked with other store departments in regards to product transfers and customer service assistance with customers.
- Refilled cashier registers with cash if out of change.
- Counting registers at the end of shift to ensure all cash and debit/credit purchases are fulfilled.
- Using two step verification to approve checks for cashiers to cash.
- Training all new employees, to ensure efficiency and culture of the company intact.
Education
No Degree - Clinical Psychology
Compton College
Compton, CA05-2026
Skills
- Customer service
- Team player
- Punctual and reliable
- Honest
- Time management
- Problem-solving
- Flexible schedule
- Positive attitude
- Grounded
- Focused and driven
- Very friendly
Languages
Spanish
Native or Bilingual
Timeline
Lead Security Officer
GardaWorld Security
01.2024 - 10.2024
Command Center Operator
Allied Universal Security Services
02.2022 - 11.2023
Driver
Uber
08.2020 - Current
Cashier Team Lead
Northgate Gonzalez Markets
11.2017 - 03.2020
No Degree - Clinical Psychology
Compton College
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