Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
CORE COMPETENCIES
Timeline
Generic

Randolph Lucien

Winchester,CA

Summary

Dynamic leader with over 25 years of program management experience, including impactful roles up to Associate Director at Becton Dickinson. Expertise in Agile/Scrum methodologies, portfolio management, and cross-functional team leadership consistently drives successful project outcomes. Eager to leverage a robust background in product development processes while cultivating strong business relationships in a Program Management position. Committed to fostering innovation and efficiency, delivering exceptional results in fast-paced environments.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Associate Director, Program Management – Software Technology Solutions

Becton Dickinson
01.2021 - Current
  • Lead recruitment, onboarding, and professional development of Project Management personnel, fostering a culture of continuous growth and adherence to Quality Management protocols within a regulated environment.
  • Serve as an AGILE/SCRUM Coach, guiding both the PMO and various cross-functional teams through the software development lifecycle, ensuring alignment with global product development processes and business objectives.
  • Utilize analysis tools such as Data Quality Metrics and Portfolio Dashboards to deliver insightful departmental portfolio and quality metrics reports, supporting executive management in strategic decision-making.
  • Direct cross-functional software development and test teams, maintaining project alignment with customer scope requirements and departmental quality standards, while acting as the primary liaison for project updates to executive stakeholders.
  • Led teams of up to 8 personnel, supervising daily performance as well as training and improvement plans.

Sr. Manager, Program Management – Software Technology Solutions

Becton Dickinson
01.2016 - 01.2021
  • Led talent acquisition, onboarding, and professional development for a team of 8 project/program management professionals, fostering team growth and alignment with organizational objectives, which improved team performance and fostered a collaborative work environment.
  • Maintained rigorous adherence to Quality Management processes within a regulated environment, ensuring project compliance and high standards were adhered to.
  • Directed cross-functional software development and testing teams utilizing the SAFe AGILE framework on the delivery of the data solution portfolio and implementation of process improvements to enhance operational efficiency.
  • Provided comprehensive portfolio management reporting and communicated effectively with executive leadership to align project outcomes with strategic business goals to drive revenue growth and market expansion.
  • Established key performance indicators to monitor team effectiveness and operational success.
  • Facilitated training programs focused on best practices in leadership and project management methodologies.

Program/Project Manager – Hosted & Data Solutions

Becton Dickinson
01.2014 - 01.2016
  • Led cross-functional software development and testing team teams to deliver projects on time and within budge and in compliance with AGILE practices; ensured projects met customer scope and departmental quality standards.
  • Developed project plans outlining scope, resources and timelines for execution and managed project risks and issues, providing executive leadership with regular risk analysis and status updates.
  • Implemented process improvements that enhanced operational efficiency and reduced costs.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Sr. Program Manager – Personal Communication Devices (PCD)

Carrier/OEM Development
01.2012 - 01.2013
  • Led cross-functional teams in executing device launch initiatives, overseeing field testing, software development, defect prioritization, and coordinating sales training and marketing efforts.
  • Directed the entire project lifecycle for multiple device launches, ensuring compliance with industry-standard methodologies and facilitating collaboration between Product Management, Development, and QA teams.
  • Streamlined software development processes, contributing to the enhancement of lifecycle management for Android operating systems and overseeing the development of an M2M business portal from inception to deployment.

Sr. Product/Program Manager – Device Development

Cricket Communications, Inc.
01.2009 - 01.2012
  • Led the coordination and execution of product development stages, ensuring successful device launches by overseeing field testing, software development, issue resolution, and sales training initiatives.
  • Facilitated carrier-focused market research to inform product positioning, contributing to the strategic marketing and successful commercialization of new devices.
  • Streamlined device launch processes, achieving a 40% reduction in time to market, and played a pivotal role in introducing the company's inaugural Android and Blackberry smartphones.

Program Manager – McP200 SIW/HIW Development (U.S. And Europe)

Qualcomm Inc.
01.2003 - 01.2009
  • Led cross-functional teams to ensure project alignment and successful execution.
  • Led cross-functional teams through the development, testing and commercialization phases using both AGILE and Waterfall methodologies.
  • Directed SCRUM activities, including backlog management, sprint planning, and defect tracking, to ensure efficient release cycles and maintain software quality standards.
  • Facilitated the successful launch of the company's inaugural mobile hardware/software deployment across the U.S.
  • Oversaw budget management, optimizing resource allocation while maintaining high-quality standards.

Project Manager, Enterprise & Mobile –Alpha/Beta Testing

Qualcomm Inc.
01.1997 - 01.2002
  • Managed the full lifecycle of alpha/beta testing for enterprise and mobile solutions, ensuring meticulous contract execution in partnership with Legal and preparing comprehensive test plans outlining objectives and criteria for assessment.
  • Steered cross-functional teams through the development and production launch of cost-effective products, facilitating seamless coordination with Supply Chain Operations and addressing product obsolescence and end-of-life cost containment.
  • Led site installations for testing phases and maintained strong vendor relationships to align requirements and testing standards with major industry players.

Education

Bachelors of Science - Business Management

California State University, San Marcos
San Marcos, CA
01.2002

Associates Arts (AA) Degree - Business Administration

Butte College
Oroville, CA
01.1996

Skills

  • Strategic program execution
  • Product launch execution
  • Organizational strategy development
  • Engineering design and development
  • Operational efficiency enhancement
  • Proficient in SDLC processes
  • Data-driven decision making
  • Supplier relationship management
  • Risk management expertise
  • Agile coach
  • Skilled in Microsoft Office
  • Wiki content management
  • Project management software proficiency
  • Proficient in Visio
  • Microsoft Teams proficiency
  • Strategic insight development
  • SAP proficiency
  • Proficient in MS Project Server
  • Proficient in Planview
  • SharePoint management
  • Jira proficiency
  • Experienced with Smartsheets
  • Proficient in Azure DevOps
  • Cross-functional team management
  • Risk analysis expertise
  • Organizational change management
  • SAFe framework implementation
  • Project management expertise
  • Strong verbal communication
  • Critical thinking expertise
  • Stakeholder relationship management
  • Relationship building
  • Process improvement
  • Onboarding and training
  • Organizational development
  • Hiring and training
  • Effective team leadership

Websites

Accomplishments

  • Supervised team of 8 staff members.

Certification

  • Program/Project Management Certification (SCPM) - Stanford University - 2008
  • Harvard Executive Management Development Graduate - HBS Club of San Diego - 2019
  • Certified SCRUM Master & Product Owner (CSM/CSPO) - Agile for All - 2009 & 2019

CORE COMPETENCIES

  • Program Management
  • Product Marketing
  • Strategic Planning
  • Design, Development & Test Engineering
  • Process Improvement
  • SDLC
  • Business Analytics
  • Vendor / Account Management
  • Risk & Quality Management
  • Agile/SCRUM Master Coach

Timeline

Associate Director, Program Management – Software Technology Solutions

Becton Dickinson
01.2021 - Current

Sr. Manager, Program Management – Software Technology Solutions

Becton Dickinson
01.2016 - 01.2021

Program/Project Manager – Hosted & Data Solutions

Becton Dickinson
01.2014 - 01.2016

Sr. Program Manager – Personal Communication Devices (PCD)

Carrier/OEM Development
01.2012 - 01.2013

Sr. Product/Program Manager – Device Development

Cricket Communications, Inc.
01.2009 - 01.2012

Program Manager – McP200 SIW/HIW Development (U.S. And Europe)

Qualcomm Inc.
01.2003 - 01.2009

Project Manager, Enterprise & Mobile –Alpha/Beta Testing

Qualcomm Inc.
01.1997 - 01.2002

Associates Arts (AA) Degree - Business Administration

Butte College

Bachelors of Science - Business Management

California State University, San Marcos

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Randolph Lucien