Summary
Overview
Work History
Education
Skills
Training
Certification
Timeline
Generic

Randi Shuttleworth

St. Albert,Canada

Summary

Dedicated administrative professional with a strong background in teamwork, communication, and prioritization. Highly focused on providing outstanding clerical and operational support for clients and professionals. Utilizes a friendly demeanor and sound judgment to handle diverse needs in different situations with minimal supervision.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Quality Assurance Specialist (Contract)

Mpowr Organizational and Community Supports
10.2023 - Current
  • Data entry of CSD referrals into ETO (Efforts To Outcomes- Social Solutions Program) database
  • ETO support for employees within the organization – Create new login information, unlock accounts, disable when needed and train new staff basic software navigation
  • Monthly tracking for Bridges and Foster Care programs to the Government of Alberta
  • Generation of bi-monthly and monthly reports that are sent out to internal and external stakeholders
  • Creation of touchpoints within the database as departmental needs warrant
  • OH&S inbox support for organization as well as a department representative for Safety Committee Meetings
  • Create quarterly OH&S E-newsletter to distribute to organization.
  • Create monthy Quality Assurance emails to distribute to organization.
  • Inspect group homes quarterly for accreditation standards
  • Compile and send out daily client disclosures on behalf of CSD to caseworkers and legal departments.
  • Periodic coverage of intake for group home referrals from Government
  • Send out and compile data for quarterly surveys within organization for accreditation purposes

Educational Assistant

Sir Alexander Mackenzie Elementary School
01.2023 - 10.2023
  • Adapted teaching methods and materials to meet students' varying needs and interests
  • Cleaned and organized classrooms, materials and supplies
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts
  • Monitored students in class, hallways and cafeteria to enforce school rules
  • Helped students master learning concepts through one-on-one and small group tutoring
  • Distributed classroom materials, pencils, paper and art materials
  • Offered students personalized educational, behavioral and emotional support
  • Applied positive reinforcement to redirect negative behaviors
  • Communicated and collaborated well with educators from various grade levels
  • Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
  • Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
  • Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
  • Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.

Substitute Educational Assistant

St. Albert Public Schools
12.2022 - 01.2023
  • Planned and facilitated relevant, needs-based professional learning tools, resources and educational materials to enhance teaching skills
  • Attended seminars, workshops and conventions to remain current on educational research and statistics impacting educational standards
  • Counseled students on personal, academic, vocational and behavioral issues and actualized plans to remove obstacles to success
  • Met with parents and instructors to discuss student progress and behavioral or learning issues
  • Observed teachers to assist with planning and classroom instruction methodologies
  • Participated in professional development workshops to stay current on best practices in education and enhance teaching skills.
  • Promoted student accountability by setting high expectations for work quality and effort both individually and collaboratively.
  • Provided constructive feedback on assignments, giving students specific guidance on how to improve their work moving forward.

Site Manager

Mini Mall Storage Properties
08.2018 - 12.2022
  • Directed site activities to drive smooth operations and achieve quality assurance metrics
  • Performed routine audits to maintain inventories, supplies and equipment
  • Interviewed and hired qualified candidates to fill open staff positions
  • Employed cost management techniques to maintain budget and increase revenue
  • Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements
  • Maintained daily communication with subcontractors and inspectors to drive forward progress of project
  • Motivated and challenged staff to achieve results while offering developmental and educational opportunities
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
  • Organized and participated in monthly on-site meetings with clientele and subcontractors
  • Modified plans in response to delays, bad weather or construction site emergencies
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Interviewed, hired, and trained new workers.
  • Resolved issues between employees and customers using company policies.
  • Kept sites compliant with OHS, provincial, and local regulations to prevent unnecessary risks.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Maintained records and logs of work performed and materials and equipment used.

Administrative Contractor

Office Genie
03.2011 - 01.2020
  • Performed clerical support functions to management and other staff
  • Answered phone calls and emails to provide information, resulting in effective business correspondence
  • Provided secretarial and office management support while building cooperative working relationships
  • Responded effectively to sensitive inquiries or complaints
  • Inventoried and ordered supplies for office
  • Scheduled appointments, meetings and events for management staff
  • Maintained accurate department and customer records
  • Organized both physical and digital files and updated reports to coordinate project materials
  • Developed administrative processes to achieve organizational objectives and improve office efficiency
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
  • Directed customer communication to appropriate department personnel
  • Composed correspondence, reports and meeting notes

Education

Special Needs Educational Assistant - Certificate Program

Grant Macewan University
11.2024

Skills

  • Conflict resolution
  • Supervision & leadership
  • Teambuilding
  • Back office operations
  • Staff motivation
  • Data management
  • Database entry
  • Report writing
  • Administrative and Clerical Support
  • Collaborative and Team-Oriented
  • Written and Verbal Communication Skills
  • Initiative and Judgment
  • Compliance auditing

Training

  • St. Johns Certification AED/CPR, 06/01/24, Card of Certification
  • Traditional Indigenous Reconciliation Training, Mpowr Community and Organizational Supports, 11/01/23, Certificate
  • Sanctuary Training (Trauma Informed), Mpowr Community and Organizational Supports, 12/01/23, Certificate
  • Roadmap to Health, Safety and Compliance, AASP, 12/01/23, Certificate
  • Excel Course Training - Level 1 & 2, Nait, Edmonton AB, 01/01/24, No certificate – only received when you complete level 3 but I can supply proof of completion
  • Crisis Intervention Training (Non-abusive and Personal Safety Training), Mpowr Community and Organizational Supports, 12/01/23, Certificate
  • Verbal Intervention Training, CPI (Crisis Prevention Institute), 10/01/23, Card of Certification

Certification

1. Unlimited Potential Sanctuary Training

2. Unlimited Potential Traditional Indigenous Resolutions Training

3. AASP Roadmap to Health, Safety, and Compliance (CSSSI)

4. Unlimited Potential Suicide and Self Harm Intervention

5. Canadian Institute for Crisis Intervention Training Fundamentals of Non Abusive Crisis Intervention and Personal Safety

6. CPI Verbal Intervention Training Blue Card


Timeline

Quality Assurance Specialist (Contract)

Mpowr Organizational and Community Supports
10.2023 - Current

Educational Assistant

Sir Alexander Mackenzie Elementary School
01.2023 - 10.2023

Substitute Educational Assistant

St. Albert Public Schools
12.2022 - 01.2023

Site Manager

Mini Mall Storage Properties
08.2018 - 12.2022

Administrative Contractor

Office Genie
03.2011 - 01.2020

Special Needs Educational Assistant - Certificate Program

Grant Macewan University

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