Randi-Lynn West
Bradford,ON
Summary
Dedicated and versatile professional with extensive experience in both administrative support and customer-facing roles. Proven ability to manage office operations, coordinate schedules, handle confidential information, and maintain organization in fast-paced environments. Strong background in hospitality, including serving and bartending, with a focus on delivering exceptional customer service, managing high-volume demands, and ensuring client satisfaction. Adaptable, detail-oriented, and committed to maintaining professionalism in every aspect of work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Steel Tile Co
Innisfil
11.2023 - Current
- Managed daily office operations, including appointment scheduling and file organization.
- Provided prompt, professional responses to incoming calls and emails from clients and staff.
- Supported data entry, document preparation, and filing of confidential information.
- Maintained inventory of office supplies, ensuring timely reorders for uninterrupted workflow.
- Assisted with invoicing, expense reports, and basic bookkeeping tasks to support financial accuracy.
- Demonstrated strong attention to detail while multitasking in a fast-paced environment.
- Facilitated internal communications to promote effective collaboration among team members.
Server/Bartender
Chucks Roadhouse
Bradford , ON
10.2022 - 12.2024
- Provided exceptional service in high-volume, fast-paced environment while maintaining professionalism.
- Accurately processed customer orders and ensured guest satisfaction throughout dining experience.
- Prepared diverse alcoholic and non-alcoholic beverages following standard recipes and preferences.
- Operated POS systems for order entry and payment processing; balanced cash and receipts at shift's end.
- Maintained cleanliness and organization of bar and dining areas per health and safety regulations.
- Upsold menu items and daily specials to maximize sales opportunities.
- Collaborated with team members and management to streamline service during peak hours.
Personal Support Worker
Private Caregiver
Barrie, Ontario
09.2021 - 09.2023
- Provided one-on-one personal care and assistance to elderly clients with daily living tasks.
- Managed medication schedules, ensuring proper timing and dosage for optimal health outcomes.
- Maintained client dignity by offering companionship and emotional support in a nurturing environment.
- Prepared nutritious meals based on dietary restrictions and individual preferences of clients.
- Conducted light housekeeping duties to ensure a comfortable and organized living space.
- Documented client progress and communicated health changes to family and healthcare providers.
- Ensured client safety through monitoring well-being and implementing fall-prevention strategies.
- Built trust with clients and families while maintaining confidentiality in all interactions.
PSW Student
Lakeside Retirement
Innisfil, ON
07.2021 - 09.2021
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Reported concerns to nurse supervisor to promote optimal care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
COVID-19 Screener
Lakeside Retirement
Innisfil, ON
11.2020 - 07.2021
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
- Offered protective masks and face shields to guests as needed.
- Provided primary resident care and assistance with daily living activities.
Education
Graduate Certificate - Personal Support Worker
Seneca College
King City, ON09.2021
High School Diploma -
Holy Trinity High School
Bradford, ON06.2012
Skills
- Office administration and scheduling
- Multitasking in fast-paced environments
- Point of sale (POS) operation
- Inventory management and order tracking
- Conflict resolution and problem solving
- Verbal and written communication
- Event coordination support
- Cash handling and payment processing
- Team collaboration and leadership
Certification
- Smart Serve Certification -
ISSUED- 2022-08-28 - EXPIRY DATE- 2027-08-27
Timeline
Administrative Assistant
Steel Tile Co
11.2023 - Current
Server/Bartender
Chucks Roadhouse
10.2022 - 12.2024
Personal Support Worker
Private Caregiver
09.2021 - 09.2023
PSW Student
Lakeside Retirement
07.2021 - 09.2021
COVID-19 Screener
Lakeside Retirement
11.2020 - 07.2021
Graduate Certificate - Personal Support Worker
Seneca College
High School Diploma -
Holy Trinity High School