Summary
Overview
Work History
Education
Skills
Timeline
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Randi Fitzpatrick

Halifax,NS

Summary

Customer service management professional that uses independent decision-making skills and sound judgment to positively impact company success. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid escalations.

Overview

8
8
years of professional experience

Work History

Manager

Pet Valu
11.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Assistant Manager

Pet Valu
10.2019 - 11.2022
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Sales Associate

Pet Valu
01.2018 - 08.2018
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Production Team Member

Toyota Motor Manufacturing Canada
04.2016 - 09.2016
  • Followed strict safety protocols when on assembly line.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Operated and maintained production machinery.
  • Cross-trained in multiple positions to offer skilled assistance with different parts of engine production line.
  • Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.

Education

Bachelor of Science - Marine Biology

Dalhousie University
Halifax, NS
06.2021

Biotechnology Technician Diploma - Biotechnology

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04.2017

Skills

  • 40 wpm Typing Speed
  • Time Management
  • Excellent Communication Skills
  • Creative Problem Solving
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Complaint Resolution
  • Scheduling
  • Paperwork Processing
  • Active Listening

Timeline

Manager

Pet Valu
11.2022 - Current

Assistant Manager

Pet Valu
10.2019 - 11.2022

Sales Associate

Pet Valu
01.2018 - 08.2018

Production Team Member

Toyota Motor Manufacturing Canada
04.2016 - 09.2016

Bachelor of Science - Marine Biology

Dalhousie University

Biotechnology Technician Diploma - Biotechnology

Conestoga College Institute of Technology And Advanced Learning

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Randi Fitzpatrick