Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
Oversaw regional and local sales managers and staff.
Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
Reviewed inventory levels at each store in order to ensure adequate stock availability.
Conducted market research and reported on competitors.
Worked with direct reports to develop and implement action plans, improving operating results.
Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
Area Manager
Mejuri
Vancouver, BC
08.2023 - 05.2024
Revitalized underperforming teams and transformed profitability and productivity through targeted training.
Boosted team morale and overall revenues by creating and implementing sales contests.
Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
Supervised business functions, employee staffing, customer retention and financial accountability for stores.
Maximized sales by effectively rolling out new incentive programs across regional stores.
Implemented new processes and procedures tactfully and passionately.
Store Manager
Mejuri
Vancouver, BC
11.2021 - 07.2023
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Strengthened work flow productivity by hiring, managing and developing top talent.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Established store tactics and strategies to achieve operational performance and sales goals.
Evaluated store performance and incorporated feedback to implement improvement plans.
Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
Department Manager Fine Jewelry & Watches
Nordstrom
Vancouver, BC
08.2018 - 06.2020
Hiring and Training new employees on standards, and selling techniques
Department schedule according to merit and ability
Hosting and facilitationg designer trade shows, exceeding sales goals by over 5%.
Utilizing active goal setting in staff and client customer outreach programs.
Inventory Control
Creating special orders programs
Actively involved in succession planning and development, including the training of an Assistant Manager, and two Designated Specialists.
Assistant Department Manager
Nordstrom
Vancouver, BC
02.2018 - 08.2018
Training new Sales Associates on department standards and selling techniques
Coaching employees when necessary
Resolve any customer issues to their satisfaction
Motivate employees on sales goals
Ensure product quality and inventory control
Maintain company standards
Celine Specialist
Nordstrom
Vancouver, BC
11.2016 - 02.2018
Recognized by management for providing exceptional customer service, and was awarded Nordstrom's highest award "Selling All-Star". A sales person who goes above and beyond for every single customer, and co workers, and leaving things better then they found it.
Ran a 13% increase in first year of my role
Ran a 4% increase in second year of my role
Planned a 'Made To Order' event, and exeeded sales goal, by 150%
Business reviews with Celine offices in New York quarterly, recapping our wins, pains and asks for the next quarter.
Achieved "Gold Pacesetter" for the second consecutive year selling over $800,000
Education
Diploma - Acting for Stage and Screen
Capilano University
06.2009
WSET Level 1 Award in Wine (WSOM 1501) - Wine And Spirit Education Trust
Vancouver Community College
Vancouver, BC
06.2014
Skills
Buyer Behaviours & Awareness
Merchandising
Inventory Control
Visual Merchandising & Displays
Development and Presentation of weekly reports and KPI's
E-Commerce & Telemarketing
People Management Skills
Timeline
District Manager
Mejuri
05.2024 - Current
Area Manager
Mejuri
08.2023 - 05.2024
Store Manager
Mejuri
11.2021 - 07.2023
Department Manager Fine Jewelry & Watches
Nordstrom
08.2018 - 06.2020
Assistant Department Manager
Nordstrom
02.2018 - 08.2018
Celine Specialist
Nordstrom
11.2016 - 02.2018
Diploma - Acting for Stage and Screen
Capilano University
WSET Level 1 Award in Wine (WSOM 1501) - Wine And Spirit Education Trust