Summary
Overview
Work History
Education
Skills
Languages
music
Timeline
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Randeep Singh

Brampton,ON

Summary

Adept at enhancing customer experiences and streamlining operations, I significantly contributed to loyalty and sales growth at KFC Restaurant. Skilled in problem resolution and data entry, my ability to manage high-stress situations and improve service efficiency stands out. With a knack for empathy and computer proficiency, I excel in turning challenges into opportunities for improvement. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

KFC Restaurant
08.2024 - 10.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Customer Service Representative

SUBWAY®Restaurants
04.2024 - 06.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.

Kitchen Staff Member

Bombay To Go
01.2024 - 03.2024
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.

Education

High School Diploma -

Canadore College
Brampton, ON
12-2025

Skills

  • Customer Service
  • Active Listening
  • Data Entry
  • Problem-solving abilities
  • Computer Proficiency
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Customer satisfaction measurement
  • Microsoft Excel
  • Complaint resolution
  • Scheduling
  • Client Relations
  • Quality Control
  • Money handling abilities
  • Data Collection

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

music

sidhu moose wala is all time favorite singer

Timeline

Customer Service Representative

KFC Restaurant
08.2024 - 10.2024

Customer Service Representative

SUBWAY®Restaurants
04.2024 - 06.2024

Kitchen Staff Member

Bombay To Go
01.2024 - 03.2024

High School Diploma -

Canadore College
Randeep Singh