Randeep Singh
Branch Manager
WINDSOR,ON
Summary
Accomplished and energetic Branch Manager with a keen eye for details. Exceptional interpersonal skills that provide first-rate customer service to clients, business partners, and team members. Very successful in training and motivating the employees, coach them to become top performers. Committed to the highest levels of ethical, professional, and personal excellence.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Branch Manager
PAY2DAY INC.
Windsor, Ontario
08.2021 - Current
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Compiled database of loan applicants' financial statements and other financial information.
- Examined customer loan applications for loan approvals and denials.
- Boosted sales and customer loyalty through incentive programs.
- Identified partnership opportunities and established favorable business connections.
- Generated financial and operational reports to assist management with business strategy.
Financial Services Representative
PAY2DAY
Barrie, Ontario
08.2020 - 07.2021
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proactively identified solutions for customers experiencing credit issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Developed and implemented risk management strategies to minimize financial losses.
- Discussed financial options with clients and provided informed suggestions.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Assistant Manager
Circle K
Barrie, Ontario
10.2017 - 08.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Sales Associate
Leon's Furniture Store
Barrie, Ontario
01.2018 - 06.2018
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Post Graduate Diploma - Business
Georgian College of Applied Arts And Technology
Barrie, ON 05.2018 - 05.2020
Post Graduate Dipolma - Computer Progrmming
Georgian College of Applied Arts And Technology
Barrie, ON 09.2015 - 09.2017
Skills
Human resources knowledge
Cash handling expertise
Business development expertise
Relationship building and management
Staff Management
Audit preparation
Customer retention
Timeline
Branch Manager
PAY2DAY INC.
08.2021 - Current
Financial Services Representative
PAY2DAY
08.2020 - 07.2021
Post Graduate Diploma - Business
Georgian College of Applied Arts And Technology
05.2018 - 05.2020
Sales Associate
Leon's Furniture Store
01.2018 - 06.2018
Assistant Manager
Circle K
10.2017 - 08.2020
Post Graduate Dipolma - Computer Progrmming
Georgian College of Applied Arts And Technology
09.2015 - 09.2017