Randeep Kumar
Brampton,ON
Summary
Dynamic corporate benefits administrator with three years of experience in the financial and marketing services sectors, poised to transition into banking. Proven expertise in budget analysis and compliance, combined with strong financial acumen, will be leveraged in the bank teller position at HDB Financial Services. Keen attention to detail and exceptional customer service skills are assets that will enhance customer retention efforts within the organization. Open to relocation opportunities to support career advancement and contribute effectively to team goals.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Coatings 85 Ltd.
08.2023 - 01.2025
- Retrieving items from shelves based on pick lists or digital orders.
- Verifying items against the order and scanning barcodes to ensure accuracy.
- Inspecting items for damage and recording any discrepancies.
- Operating forklifts, pallet jacks and other warehouse equipment safely and efficiently.
- Adhering to safety guidelines and protocols.
- Following instructions and completing tasks as assigned by supervisors.
- Communicate effectively with team members and supervisors.
Senior Officer (Credit Associate)
Chola Business Service Limited
05.2023 - 07.2023
- Managed time by prioritizing workload and juggling multiple tasks simultaneously.
- Exchanged merchandise and refunded money to adjust customer accounts and resolve billing issues.
- Educated customers by explaining complex details in easy-to-understand terminology.
- Prepared documentation for customer contracts and transactions.
- Provided key information to supervisors regarding customer issues or complaints.
- Remained calm, composed and polite to deescalate aggressive customer behavior.
- Determined charges for services requested, collected deposits, or payments, and arranged for billing.
Financial Services Executive
HDB Financial Services
06.2021 - 07.2022
- Resolved customer loan problems through research and investigation.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Researched and analyzed appropriate loan programs to match borrower's profile.
- Guided borrowers through loan application process, providing clear information about loan options and requirements.
- Complied with company quality standards and applicable regulations governing financing.
- Carefully reviewed account and credit records to determine risk level associated with each applicant.
Gold Loan Executive
Bajaj Finserv
03.2020 - 03.2021
- Stayed current on loan market, available products, and strategies for bringing in new customers.
- Delivered targeted counseling on clients' specific problems such as overspending to help resolve ongoing difficulties.
- Calculated initial payment plans and repayment schedules for delinquent customers to bring loans current.
- Met with clients to complete application documentation, answer questions and resolve concerns or complaints.
- Used database information to help select candidates for financial awards based on loan eligibility factors.
- Evaluated financial status, creditworthiness and collateral of each applicant to determine risk level of granting loan.
- Stayed on top of changes in credit regulations to offer each client accurate and current advice, helping to obtain best possible resources.
Education
MBA - Finance and Marketing
Punjabi University
Patiala, India05.2013
Bachelor of Arts - Computer Application
Punjab Technical University
Patiala, India05.2010
Skills
- Performance assessment
- Experienced in developing financial models
- Adept at handling multiple responsibilities simultaneously
- Quantitative business evaluation
- Experienced in spreadsheet organization
- Effective project planning
- Cost management and forecasting
- Strategic investment formulation
- Evidence-based decision making
- Database operations oversight
- Client relationship management in banking
- Background in financial services
- Targeted idea brainstorming
- Active team participant
- Financial assessment skills
- Physical sorting and lifting expertise
- Lifting and sorting
- Labeling and boxing
- Order picking
Timeline
Warehouse Associate
Coatings 85 Ltd.
08.2023 - 01.2025
Senior Officer (Credit Associate)
Chola Business Service Limited
05.2023 - 07.2023
Financial Services Executive
HDB Financial Services
06.2021 - 07.2022
Gold Loan Executive
Bajaj Finserv
03.2020 - 03.2021
MBA - Finance and Marketing
Punjabi University
Bachelor of Arts - Computer Application
Punjab Technical University
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