Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
Generic

Randeep Kaur

Toronto,Canada

Overview

4
4
years of professional experience

Work History

Automation Engineering

Delphi
Toronto, Canada
10.2022 - Current
  • Troubleshooting and cloud networking.
  • Find the debugging and create test summaries.
  • Involve an end to end STLC and SDLC.
  • Familiar with agile methodologies.
  • Working with Jira, postman, and waterfall methodologies.

Customer Service Agent

Pearson Airport
Toronto, Canada
05.2021 - 09.2022
  • Directing to passengers to reach on their accurate point.
  • Manage passenger’s complaints efficiently and reactively.
  • Managing according to weekly team schedules.
  • Creating and communicating a clear list of expectations and goals for team members to follow.
  • Maintaining frequent communication to aware about surrounding.

Education

Masters - Computer Science

Guru Nanak Dev University (GNDU)

Bachelor of Computer Application -

Chandigarh University (PU)

Information System Business Analysis - ISBA

Northern College
Toronto

Certificate in Selenium Automation Testing -

Techno Canada
Toronto

International Business Management - IBM

Northern College
Toronto

Skills

  • Customer Relationship Management (CRM)
  • Remote & Hybrid Communication Tools (Zoom, MS Teams, Slack)
  • Conflict Resolution & Issue Escalation
  • Email, Chat & Phone Support
  • Data Entry & Record Keeping
  • Time Management & Prioritization
  • Technical Support & Troubleshooting
  • Multitasking in High-Volume Environments
  • Familiar with modern tools

Additional Information

Comfortable working in fast-paced virtual environments, Quick learner with strong adaptability to new tools and systems, Available for full-time remote or hybrid roles

Timeline

Automation Engineering

Delphi
10.2022 - Current

Customer Service Agent

Pearson Airport
05.2021 - 09.2022

Masters - Computer Science

Guru Nanak Dev University (GNDU)

Bachelor of Computer Application -

Chandigarh University (PU)

Information System Business Analysis - ISBA

Northern College

Certificate in Selenium Automation Testing -

Techno Canada

International Business Management - IBM

Northern College
Randeep Kaur