Randeep Kaur
Toronto,Canada
Overview
4
4
years of professional experience
Work History
Automation Engineering
Delphi
Toronto, Canada
10.2022 - Current
- Troubleshooting and cloud networking.
- Find the debugging and create test summaries.
- Involve an end to end STLC and SDLC.
- Familiar with agile methodologies.
- Working with Jira, postman, and waterfall methodologies.
Customer Service Agent
Pearson Airport
Toronto, Canada
05.2021 - 09.2022
- Directing to passengers to reach on their accurate point.
- Manage passenger’s complaints efficiently and reactively.
- Managing according to weekly team schedules.
- Creating and communicating a clear list of expectations and goals for team members to follow.
- Maintaining frequent communication to aware about surrounding.
Education
Masters - Computer Science
Guru Nanak Dev University (GNDU)
Bachelor of Computer Application -
Chandigarh University (PU)
Information System Business Analysis - ISBA
Northern College
TorontoCertificate in Selenium Automation Testing -
Techno Canada
TorontoInternational Business Management - IBM
Northern College
TorontoSkills
- Customer Relationship Management (CRM)
- Remote & Hybrid Communication Tools (Zoom, MS Teams, Slack)
- Conflict Resolution & Issue Escalation
- Email, Chat & Phone Support
- Data Entry & Record Keeping
- Time Management & Prioritization
- Technical Support & Troubleshooting
- Multitasking in High-Volume Environments
- Familiar with modern tools
Websites
Additional Information
Comfortable working in fast-paced virtual environments, Quick learner with strong adaptability to new tools and systems, Available for full-time remote or hybrid roles
Timeline
Automation Engineering
Delphi
10.2022 - Current
Customer Service Agent
Pearson Airport
05.2021 - 09.2022
Masters - Computer Science
Guru Nanak Dev University (GNDU)
Bachelor of Computer Application -
Chandigarh University (PU)
Information System Business Analysis - ISBA
Northern College
Certificate in Selenium Automation Testing -
Techno Canada
International Business Management - IBM
Northern College