Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RANDEEP KAUR

Brampton,ON

Summary

Highly proactive manager with over 3 years of experience in team leadership in Food industry. Background includes sales, management and customer service in fast-paced settings. Restaurant Manager with expertise in general operations management, payroll management ,arranging special events boost sales, staff development and training, recruitment and managing all the operations that drive profitability of the company. Seeking to gain more experience in same industry .

Overview

3
3
years of professional experience

Work History

Restaurant General Manager

KFC Restaurant
09.2021 - 02.2024
  • Consistently sought ways to go above and beyond job requirements and exceed customer expectations.
  • Developed unique events and special promotions to drive sales.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Hired, trained and managed number of restaurant staff to consistently exceed customer service delivery goals, boosting guest satisfaction scores from 20% to 96%.
  • Surveyed people in the local community to assess restaurant demand and implemented marketing strategies that led to increase in repeat business by local guests.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Developed, implemented and communicated business plans to promote profitable food and beverage sales.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands and Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Maintained professional, organized, and safe environment for employees and patrons.

Customer Sales Assistant

Cake Box
12.2020 - 06.2021
  • Handled customer sales using point-of-sale till systems, processing payments accurately and efficiently.
  • Maintained and managed customer files and databases.
  • Supported senior team members in creating eye-catching window displays, effectively promoting new stock.
  • Used exceptional communication and relationship-building abilities to provide first-class service for optimized customer experiences.
  • Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
  • Provided helpful, attentive sales support and service to generate positive customer feedback.
  • Continuously improved product knowledge to maintain highest levels of service quality.
  • Implemented weekly promotional newsletters using Mailchimp, resulting in increased lead generation.
  • Performed daily opening and closing functions and inventory management.
  • Employed design skills to create attractive merchandise displays, consistently increasing product appeal.

Education

Master of Science - finance and accounting

University of West London
UNITED KINGDOM
07.2022

Advance diploma in Banking Management - Banking

Khalsa College
PUNJAB, INDIA
2019

Bachelor of Business Administration - Commerce

Khalsa College
PUNJAB,INDIA
2019

Skills

  • Recruitment and training
  • Goals and performance
  • Sales expertise
  • Operations Management
  • Safe Food Handling
  • Supply Chain Management
  • Quality Control
  • Shift Scheduling
  • Revenue Forecasting
  • Administration and Reporting
  • Process Improvement
  • Payroll Management
  • Business Leadership
  • Sales Coaching

Languages

English
Full Professional

Timeline

Restaurant General Manager

KFC Restaurant
09.2021 - 02.2024

Customer Sales Assistant

Cake Box
12.2020 - 06.2021

Master of Science - finance and accounting

University of West London

Advance diploma in Banking Management - Banking

Khalsa College

Bachelor of Business Administration - Commerce

Khalsa College

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RANDEEP KAUR