Randeep Gurna
Brampton,ON
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
5
5
years of professional experience
Work History
Front End Retail Cashier [ Part-time ]
Maple Lodge Farms
05.2022 - Current
- Strong communication and time management skills
- Good math skills
- Customer satisfaction-oriented
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on sales software system operation.
- Answered questions about store policies and addressed customer concerns.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Helped customers complete purchases, locate items.
HR Assistant
Smartway Freight System Inc.
06.2020 - 03.2021
- Support all internal and external HR-related inquiries or requests.
- Maintain digital and electronic records of employees.
- Serve as point of contact with benefit vendors and administrators.
- Assist with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts.
- Maintain calendars of the HR management team.
- Oversee the completion of compensation and benefit documentation.
- Assist with performance management procedures.
- Schedule meetings, interviews, HR events and maintain agendas.
- Coordinate training sessions and seminars.
- Perform orientations and update records of new staff.
- Process payroll and resolve any payroll errors.
- Produce and submit reports on general HR activity.
Manager
Tim Hortons
09.2018 - 05.2020
- Oversee day-to-day operations
- Design strategy and set goals for growth
- Maintain budgets and optimize expenses
- Set policies and processes
- Ensure employees work productively and develop professionally
- Oversee recruitment and training of new employees
- Evaluate and improve operations and financial performance
- Direct the employee assessment process
- Prepare regular reports for upper management
- Ensure staff follows health and safety regulations
- Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
Education
Post Graduate Certificate - Human Resource Management
Parkland College
Yorkton, SK08.2017
Bachelor of Technology in Electronics - Engineering
Chandigarh Group of Colleges
Punjab, India05.2016
Skills
- Time Management
- Decision Making ability
- Self - Motivation
- Conflict Resolution
- Ability to Grasp Information Quickly
- Profound ability to multitask
- Hardworking with excellent interpersonal communication and customer service skills
Timeline
Front End Retail Cashier [ Part-time ]
Maple Lodge Farms
05.2022 - Current
HR Assistant
Smartway Freight System Inc.
06.2020 - 03.2021
Manager
Tim Hortons
09.2018 - 05.2020
Post Graduate Certificate - Human Resource Management
Parkland College
Bachelor of Technology in Electronics - Engineering
Chandigarh Group of Colleges
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