Randeep Aulakh
Surrey,BC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Manager
McDonald's Restaurant
09.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Fulfillment Associate (Office Admin/Receptionist Assistant
Westkey Graphics
03.2022 - 03.2023
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Manged online portal data and performed data entry.
- Responded to customer queries via phone and email
- worked co-operatively with all internal teams(sales, production, shipping and accounting)
- Coordinated pickup and delivery schedule and completed all administrative responsibilities
Call Center Agent
Concentric
01.2022 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Maintained and managed customer files and databases.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Maintained user account data by initiating account access and establishing in database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Financial Services Representative
Gatestone & Co. International
01.2021 - 03.2022
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Advised clients on favorable investment opportunities to meet established financial goals.
- conducted payment transaction electronically and negotiated payment arrangements for customers on their accounts within FDCPA guidelines
- Providing details about the auto loans
- negotiated, planned and assisted customer with correct payment resolution and one or multiple credit cards.
Education
Post-Degree Certificate - Early Childhood Education Administration
Coastal College of BC
Surrey, BC07.2023
Post-Degree Certificate - Hotel, Resort And Restaurant Management
Centennial College of Applied Arts And Technology
Scarborough, ON08.2021
Post-Degree Certificate - Operations Management
Fanshawe College of Applied Arts And Technology
London, ON08.2019
Bachelor of Science - Science
Gngc Ludhiana
India 05.2018
Skills
- Staff Management
- Schedule Preparation
- Supply Chain Management
- Order Supplies
- Greet Guests
- Financial Statements
- Budgeting and Cost Control
- Customer Relationship Management
- Health and Safety Regulations
- Team Leadership
- Accounting
- Food and Beverage Management
Timeline
Fulfillment Associate (Office Admin/Receptionist Assistant
Westkey Graphics
03.2022 - 03.2023
Call Center Agent
Concentric
01.2022 - 07.2022
Financial Services Representative
Gatestone & Co. International
01.2021 - 03.2022
Manager
McDonald's Restaurant
09.2019 - Current
Post-Degree Certificate - Early Childhood Education Administration
Coastal College of BC
Post-Degree Certificate - Hotel, Resort And Restaurant Management
Centennial College of Applied Arts And Technology
Post-Degree Certificate - Operations Management
Fanshawe College of Applied Arts And Technology
Bachelor of Science - Science
Gngc Ludhiana
Similar Profiles
Michel PaulinMichel Paulin
Crew Team Member at McDonald's RestaurantCrew Team Member at McDonald's Restaurant
Nargis AfzallyNargis Afzally
Order Taker at McDonald's RestaurantOrder Taker at McDonald's Restaurant
Rafael LopezRafael Lopez
Cashier at McDonald's RestaurantCashier at McDonald's Restaurant
Jose Carrillo-AlvaradoJose Carrillo-Alvarado
Cashier at McDonald's RestaurantCashier at McDonald's Restaurant
Deepali Deepali null
Childcare Assistant (Live-in Support) at Private Family HomeChildcare Assistant (Live-in Support) at Private Family Home