Summary
Overview
Work History
Education
Skills
Timeline
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Randall Churchward

Temecula

Summary

Experienced leader and analytical problem-solver with talents for team building, mentoring and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

32
32
years of professional experience

Work History

Hub Operations Supervisor

UPS
07.2007 - Current
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate resolutions.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Improved safety procedures to create safe working conditions for workers.

Air Gateway Manager

UPS
12.2004 - 07.2007
  • Managed Multiple airport operations, including Long Beach, John Wayne and San Diego.
  • Responsible for security, training, compliance and safety for over 200 employees during a 24 hour operation.
  • Conducted daily audits and method evaluations to ensure all personnel had the appropriate certifications and training to perform their jobs safely and efficiently.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations for TSA and FAA.
  • Worked cross-functionally with hub, feeder, package, industrial engineering and business development to improve performance and customer expectations.


Feeder Manager

UPS
06.2003 - 12.2004
  • Responsible for feeder operations for over 100 drivers and management personnel during a 24/7 operation.
  • Over saw first ever building re-alignment, in addition to all training and safety compliance for feeder drivers and support functions.
  • Dispatched drivers, nationally, regionally and locally to support logistical requirements for time in transit efficiency.
  • Worked cross-functionally with hub, package, air, industrial engineering and business development departments to maintain schedule adherence and improve service to our customers.

Air Gateway Manager

UPS
11.1999 - 06.2003


  • Opened new UPS airport facility in Long Beach, that included hiring, training and security for operations support personnel and management teams.
  • Certified as an UPSCO designee to train staff on all aircraft support equipment such as K-loaders, pushbacks and GPU systems.
  • Certified as a weight and balance instructor to train all support staff on proper loading procedures on multiple aircraft types, including Boeing 767 and 757 aircraft.
  • Became the first manager to take over multiple Air Gateways, including Long Beach, John Wayne and San Diego air operations.


Senior Account Executive

UPS
01.1994 - 11.1999
  • Met with new customers to share product and service information, listen to needs and learn about business operations.
  • Sold new products and services and developed new accounts to maximize revenue
  • Met existing customers to review current services and expand sales opportunities.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Negotiated prices, terms of sales and service agreements.

Education

Bachelor of Arts - Communications

California State University, Fullerton
Fullerton, CA
06-1993

Associate of Arts - Communications

Cypress College
Cypress, CA
06-1988

Skills

  • Coaching and mentoring
  • Key performance indicators
  • Cross-functional team leadership
  • Reliability
  • Inventory management
  • Transportation management
  • Operations management
  • Staff development
  • Performance evaluation and monitoring

Timeline

Hub Operations Supervisor

UPS
07.2007 - Current

Air Gateway Manager

UPS
12.2004 - 07.2007

Feeder Manager

UPS
06.2003 - 12.2004

Air Gateway Manager

UPS
11.1999 - 06.2003

Senior Account Executive

UPS
01.1994 - 11.1999

Bachelor of Arts - Communications

California State University, Fullerton

Associate of Arts - Communications

Cypress College

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Randall Churchward