- Passionate about balancing physical health with mental and emotional wellness
- Strategy Games
- Reading
- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
RANBIR SINGH
Customer Service Representative
Brampton
Summary
Dynamic customer service professional with a Business Marketing diploma and specialized training in freight brokerage and dispatch. Proven expertise in supporting logistics operations and effectively coordinating with teams and clients to ensure seamless shipment planning and timely deliveries. Recognized for exceptional communication, problem-solving, and relationship-building skills that drive the development of efficient, customer-centric transportation solutions. Committed to enhancing operational efficiency while delivering outstanding service in fast-paced environments.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Aspire Lifestyles
04.2025 - Current
- Delivered exceptional customer service by clearly explaining policies, resolving disputes, and ensuring a positive customer experience in a fast-paced, high-volume call center.
- Effectively communicated with internal teams and clients to ensure accuracy of information and timely issue resolution.
- Navigated multiple systems to enter and verify customer data, similar to fare system management used in transit operations.
- Demonstrated commitment to teamwork, accuracy, and accountability while meeting performance and quality targets.
- Handled confidential and time-sensitive information with a focus on safety, compliance, and customer trust.
- Assisted travelers in planning memorable vacations by providing personalized recommendations and itineraries.
Volunteer Logistics Coordinator
Essence Transportation Inc.
07.2025 - 09.2025
- Tracked orders and notified customers of status or potential delays.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Assisted with driver coordination, monitoring Hours of Service (HOS) and ELD compliance, and reviewing driver logbooks to ensure regulatory adherence.
- Gained hands-on experience using Load Link and DAT Power to source carriers and negotiate competitive rates.
Customer service representative
Bill Gosling Outsourcong
08.2022 - 08.2024
- Assisted customers with route guidance and provided real-time traffic and weather updates, supporting efficient scheduling and timely service.
- Processed a high volume of payments (cash, card, loyalty programs) with accuracy and maintained compliance with company policies and audit standards.
- Monitored workplace environment to ensure safety and adherence to operational procedures, escalating issues promptly when required.
- Delivered clear communication and problem resolution for diverse customers, including seniors and individuals with accessibility needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Business Marketing - Business Administration
Conestoga College
Kitchener, ON08.2020
Commerce - Commerce
SGS Khalsa Sen. Sec. School
Shri Anandpur Sahib, Punjab05.2018
Skills
Shipment tracking
Customer service
Computer-based inventory system
Decision-making
Punctual and dependable
Customer engagement
Product knowledge
Problem-solving
Interests
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Volunteer Logistics Coordinator
Essence Transportation Inc.
07.2025 - 09.2025
Customer Service Representative
Aspire Lifestyles
04.2025 - Current
Customer service representative
Bill Gosling Outsourcong
08.2022 - 08.2024
Business Marketing - Business Administration
Conestoga College
Commerce - Commerce
SGS Khalsa Sen. Sec. School
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