DIVNEET KAUR
Mississauga,Ontario
Summary
Motivated warehouse worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals and Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
New Directions Aromatics
07.2023 - Current
- Enhances customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborates with team members to develop best practices for consistent customer service delivery.
- Develops strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintains detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Warehouse Associate
New Directions Aromatics
10.2022 - 07.2023
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
HR Administrator (Intern.)
Eagle Vision Security
01.2023 - 03.2023
- Enhanced employee retention by developing and implementing comprehensive onboarding programs.
- Improved employee satisfaction and performance with targeted training initiatives.
- Implemented performance management systems that fostered employee growth and development.
- Conducted thorough recruitment processes to attract top talent in the industry.
- Supported company growth by collaborating on workforce planning efforts.
- Handled the on-boarding process for newly hired employees, which included the distribution of all paperwork.
Child Care and Play School Teacher
Sunrise Pre-Nursery and Nursery School Ludhiana
09.2021 - 06.2022
- Enhanced student engagement by incorporating hands-on activities and group projects in lesson plans.
- Increased students'' critical thinking skills through the use of problem-solving exercises and real-world scenarios.
- Collaborated with colleagues to share best practices, resulting in a more cohesive and effective teaching team.
Education
International Business Management - Finance , Marketing , Supply Chains
Niagara College
Toronto, ON03.2024
PG Diploma - Human Resource Management
Niagara College
Toronto, ON04.2023
Bachelor of Arts - Public Administration
Punjab University
07.2020
Grade 12 - Economics, Accountancy and Business
Spring Dale School
Punjab , India 04.2017
Skills
- Storytelling Techniques
- Language Development
- Decision Making
- Positive Reinforcement
Languages
English
Professional Working
Punjabi
Professional Working
Availability
Full Time
Timeline
Customer Service Representative
New Directions Aromatics
07.2023 - Current
HR Administrator (Intern.)
Eagle Vision Security
01.2023 - 03.2023
Warehouse Associate
New Directions Aromatics
10.2022 - 07.2023
Child Care and Play School Teacher
Sunrise Pre-Nursery and Nursery School Ludhiana
09.2021 - 06.2022
International Business Management - Finance , Marketing , Supply Chains
Niagara College
PG Diploma - Human Resource Management
Niagara College
Bachelor of Arts - Public Administration
Punjab University
Grade 12 - Economics, Accountancy and Business
Spring Dale School
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