Simranjot kaur
Halifax,Nova Scotia
Summary
Experienced in providing top-notch customer service, adept at handling cash, utilizing POS systems, and managing inventory. Dedicated Customer Service Associate with a proven track record. Expertise lies in delivering exceptional service to a wide range of customers while effectively supporting daily store operations. Recognized for strong work ethic and collaborative team player attitude. Committed to ensuring customer satisfaction and contributing to the success of the organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift-Supervisor
Five Guys
Halifax, Nova Scotia
09.2023 - Current
- Helped employees accomplish tasks during peak periods
- Communicated with other shift managers to facilitate continuum of customer service
- Managed daily cash intake by counting out registers and tabulating profits
- Delegated tasks to multiple employees while maintaining efficient workplace
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Shift Manager
Five Guys Burger And Fries
Vaughan, ON
10.2022 - 08.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Team Member
Pizza Hut
Maple, ON
10.2021 - 08.2022
- Led and motivated a team to ensure exceptional customer service and operational efficiency
- Managed all aspects of restaurant operations, including food preparation, service, and cleanliness
- Maintained quality standards and addressed any deviations promptly
- Set and achieved production and sales targets for the area
- Managed customer complaints promptly and professionally, ensuring a positive dining experience
- Collaborated closely with Team members to keep a cohesive team and meet Pizza hut standards.
- Assisted with inventory counts and stocking of merchandise.
- Increased sales through effective product placements and persuasive communication skills.
- Participated in community events, strengthening store's local engagement and reputation.
Team-member
Church's chicken
Maple, ON
12.2021 - 05.2022
- Greet customers and communicate politely
- Take orders and cash handling
- Prepare specialty dishes quickly and accurately
- Fast packing service and refill food stations
- Clean and straighten counters and tables.
- Reduced wait times for customers by implementing more efficient checkout process.
Education
Diploma in Computer Systems Technician - Networking -
Canadore College Of Applied Arts And Technology
Mississauga, ON12.2023
Skills
- Teamwork and collaboration
- Critical thinking and problem solving
- Excellent communication skills
- Time management
- Advanced computer skills
- Fast learner
- Customer-Oriented
- Employee Training
Languages
English
Full Professional
Certification
- Quality Control Certificate from Five Guys
- Food Handler Certificate
Timeline
Shift-Supervisor
Five Guys
09.2023 - Current
Shift Manager
Five Guys Burger And Fries
10.2022 - 08.2023
Team-member
Church's chicken
12.2021 - 05.2022
Team Member
Pizza Hut
10.2021 - 08.2022
Diploma in Computer Systems Technician - Networking -
Canadore College Of Applied Arts And Technology