Jaspal Kaur
Bakers Mills
Summary
Dynamic Trucking Dispatcher with proven expertise at Sun Shine Express Inc, excelling in driver coordination and proactive problem-solving. Recognized for enhancing on-time delivery rates through effective communication and advanced dispatch software. Strong analytical thinker with exceptional customer relations skills, committed to continuous improvement and operational efficiency.
Overview
29
29
years of professional experience
Work History
Trucking Dispatcher
Sun Shine Express Inc
08.2017 - Current
- Driver Coordination: Assign loads and communicate detailed instructions, pickup times, and delivery schedules to drivers via phone, text, or dispatching software.
- Monitoring and Tracking: Use GPS and transportation management systems (TMS) to monitor the status and location of trucks and shipments, ensuring on-time delivery and proactively addressing potential delays or issues.
- Communication & Customer Service: Serve as the primary point of contact for drivers and customers. Provide updates on shipment status, resolve complaints, and handle special handling requests professionally and in a timely manner.
- Documentation and Invoicing: Prepare dispatch documents, generate freight bills and invoices, and maintain accurate records of all dispatch activities, driver routes, and maintenance schedules.
Tax Preparer
NTS
01.2016 - 04.2016
- Prepared individual and business tax returns ensuring compliance with federal and state regulations.
- Reviewed clients' financial information for accuracy and completeness prior to filing.
- Assisted clients in understanding tax liabilities and available deductions effectively.
- Mentored junior preparers on best practices for tax preparation and client communication.
Mail Carrier
USPS
01.2009 - 09.2014
- Delivered mail efficiently across designated routes, ensuring timely service to all customers.
- Sorted and organized parcels and letters for optimized daily delivery schedules.
- Navigated diverse neighborhoods while adhering to safety protocols and regulations.
- Maintained accurate records of mail deliveries, reflecting attention to detail and accountability.
Tax Preparer
H&r Block
01.2006 - 04.2012
- Developed streamlined processes to enhance efficiency in data collection and analysis.
- Led training sessions on updated tax laws and software tools for team members.
- Implemented quality control measures to minimize errors in tax filings across the department.
- Analyzed complex financial statements, identifying opportunities for client savings through strategic tax planning.
Lead Teller
Bank of America
06.2004 - 01.2005
- Supervised daily operations of teller line, ensuring adherence to compliance and security protocols.
- Trained and mentored new tellers, enhancing team performance and service delivery.
- Managed cash flow and transactions, maintaining accuracy in balancing cash drawers.
- Implemented process improvements that increased transaction efficiency and customer satisfaction.
Teller
Wells Fargo
07.1999 - 08.2003
- Processed customer transactions efficiently and accurately, ensuring compliance with bank policies.
- Assisted clients with account inquiries, providing exceptional service and support.
- Maintained cash drawer accuracy, conducting regular audits to prevent discrepancies.
- Educated customers on banking products and services to enhance financial literacy.
Office Administrator
Chevron
01.1997 - 06.1999
- Managed office operations, ensuring efficient workflow and adherence to policies.
- Accessed and distributed paychecks
- Developed and maintained filing systems for critical documents and records.
- Assisted in budget preparation, monitoring expenses, and maintaining financial records.
Skills
- Strong communication skills
- Dispatch software
- Continuous learning attitude
- Transportation regulations
- Advanced problem solving
- Analytical thinking
- Record keeping efficiency
- Inventory control management
- Effective decision making
- Conflict resolution
- Organizational skills mastery
- Budgeting and financial planning
- Interpersonal skills development
- Documentation and paperwork
- Trucking dispatching
- Relationship building
- Customer relations
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Trucking Dispatcher
Sun Shine Express Inc
08.2017 - Current
Tax Preparer
NTS
01.2016 - 04.2016
Mail Carrier
USPS
01.2009 - 09.2014
Tax Preparer
H&r Block
01.2006 - 04.2012
Lead Teller
Bank of America
06.2004 - 01.2005
Teller
Wells Fargo
07.1999 - 08.2003
Office Administrator
Chevron
01.1997 - 06.1999