RANAROOP NAG
Summary
Looking for a full-time opportunity. Enthusiastic and dedicated service professional with a proven track record in customer service, employee development, business growth and profitability. Experienced working in multiple business disciplines successfully as part of a team in a fast-paced environment while effectively managing multiple business projects and employee concerns. Effective in utilizing and learning new business tools, processes and focusing on continuous process development and optimization. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Management Assistant
Enterprise Rent-A-Car
01.2025 - Current
- Assisted branch manager in overseeing daily operations for optimal efficiency.
- Managed inventory systems to ensure optimal vehicle availability for customers.
- Assisted in training new employees on company policies and operational procedures.
- Supported customer service initiatives by addressing client inquiries and concerns promptly.
- Implemented administrative tasks to enhance office efficiency and productivity levels.
- Monitored vehicle inventory, ensuring cleanliness and service readiness for customer use.
- Coordinated logistics for vehicle deliveries and returns, facilitating timely processing.
- Trained and mentored new hires on operations, customer service, and sales practices.
- Supported financial controls through meticulous tracking of rental revenue and payments.
- Resolved customer issues and escalations, collaborating with management to deliver prompt solutions.
Management Trainee
Enterprise Rent-A-Car
12.2023 - 01.2025
- Customer Service: Deliver exceptional service and address customer needs.
- Sales and Marketing: Promote services, upsell products, and grow local business.
- Operations Management: Manage daily branch operations and vehicle inventory.
- Financial Management: Assist with budgeting and performance tracking.
- Team Development: Train and mentor new employees.
- Community Engagement: Build relationships with local businesses.
- Problem-Solving: Resolve customer concerns and operational issues.
- Safety Compliance: Ensure adherence to safety and company policies.
Back Debone Team Member - General Operations
Maple Leaf Foods
08.2023 - 12.2023
- Participated in changeover procedures to enhance line speed efficiency.
- Conducted visual quality checks for specifications, including weight and foreign materials.
- Palletized finished goods removed from conveyor to ensure proper storage.
- Packed products into containers manually to meet production targets.
- Maintained cleanliness in assigned areas throughout shift.
- Adhered to Product Standard Operating Procedures for components and packaging.
- Ensured a clean and organized work area at all times.
Front of House Supervisor & Line Cook
The Coop Supply Co. Restaurant & Catering
11.2019 - 03.2023
- Achieve monthly sales targets through upselling and cross-selling menu items.
- Maximize revenue by promoting specials and add-ons.
- Provide product knowledge to enhance the dining experience.
- Upsell desserts and beverages to boost sales volume.
- Greet customers warmly to create a positive impression.
- Deliver prompt and attentive service throughout the meal.
- Anticipate and address customer needs through active listening.
- Handle inquiries and complaints efficiently.
- Ensure satisfaction by checking in with diners and resolving issues.
- Accurately take orders and process payments via the POS system.
- Communicate customer preferences to colleagues.
- Assist in training new team members as needed.
Project Coordinator
Alimentiv INC. formerly known as Robarts Clinical Trials
08.2018 - 11.2019
- Executed IMAGE services activities, ensuring data integrity and adherence to compliance standards.
- Coordinated project timelines and schedules for clinical trials at a leading research organization.
- Provided expertise in data collection and user operations for enhanced efficiency.
- Supported internal and external customers under managerial direction to fulfill service requirements.
- Conducted market research to identify client needs for tailored image services.
- Engaged and educated prospective clients on benefits of available services.
- Presented and demonstrated unique value proposition to potential clients effectively.
- Collaborated with marketing and operations teams to develop impactful sales strategies.
- Monitored sales metrics, reporting progress regularly to management for analysis.
Restaurant Host/Supervisor
The Gateway Casinos
06.2019 - 09.2019
- Welcomes guests to the restaurant in a friendly & professional manner.
- Effectively managing daily reservations, guest lists & waiting lists.
- Maintaining the decorum of the restaurant.
- Ensuring that the servers are there in their designated area/sections of the restaurant.
- Rotating tables between servers evenly.
- Summer co-op 2019
Event Staff
Western Fair District
04.2019 - 09.2019
- Event Management
- Set-up & Tear down
- Assisting Patrons
- Customer Service
- Creating inventory report, order supplies and create purchase reports.
Custodian
MacMaster Chevrolet
02.2018 - 08.2018
- Maintained showroom and service areas to ensure high cleanliness standards throughout dealership.
- Conducted routine inspections to identify maintenance and repair needs.
- Operated floor scrubbers and vacuum cleaners to perform heavy-duty cleaning tasks.
- Managed waste disposal and recycling efforts in compliance with local regulations.
- Followed safety protocols to maintain a safe environment for staff and customers.
Team Member/Crew
McDonalds' Restaurant
12.2017 - 03.2018
- Customer Service
- Food Handling
- Delivered excellent customer service by taking orders and addressing inquiries.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure smooth daily operations.
- Followed safety and sanitation guidelines to uphold food quality standards.
- Assisted in training new team members on operational procedures.
Education
Graduate Certificate - Guest Relationship Management - Concierge Specialist
Fanshawe College
London, Ontario08.2019
Graduate Certificate - Public Relations and Corporate Communications
Fanshawe College
London, Ontario04.2018
Bachelor of Arts (Honors) - Mass Communication and Journalism
University of Calcutta
06.2017
Indian School Certificate - undefined
Salt Lake Point High School
05.2014
Skills
- Customer Service
- Employee Development
- Sales and Upselling
- Communication Skills
- Teamwork, Team building and Collaboration
- Strong Computer and MS Office Skills
- Business Oriented
- Time Management
- Multitasking
- Employee training
- Customer service
- Logistics coordination
- Sales support
- Inventory management
Certification
- American Hotel and lodging Education Institute Certification as a Certified Guest Service Professional.
- Smart Serve Ontario
- G Driver's license
- Canadian PR Holder.
Languages
English - Professional
Full Professional
Spanish - Elementary
Limited Working
Hindi - Native/ Bilingual
Full Professional
Bengali - Native/ Bilingual
Full Professional
Timeline
Management Assistant
Enterprise Rent-A-Car
01.2025 - Current
Management Trainee
Enterprise Rent-A-Car
12.2023 - 01.2025
Back Debone Team Member - General Operations
Maple Leaf Foods
08.2023 - 12.2023
Front of House Supervisor & Line Cook
The Coop Supply Co. Restaurant & Catering
11.2019 - 03.2023
Restaurant Host/Supervisor
The Gateway Casinos
06.2019 - 09.2019
Event Staff
Western Fair District
04.2019 - 09.2019
Project Coordinator
Alimentiv INC. formerly known as Robarts Clinical Trials
08.2018 - 11.2019
Custodian
MacMaster Chevrolet
02.2018 - 08.2018
Team Member/Crew
McDonalds' Restaurant
12.2017 - 03.2018
Graduate Certificate - Public Relations and Corporate Communications
Fanshawe College
Bachelor of Arts (Honors) - Mass Communication and Journalism
University of Calcutta
Indian School Certificate - undefined
Salt Lake Point High School
Graduate Certificate - Guest Relationship Management - Concierge Specialist
Fanshawe College
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