Tabitha Couse
Waterloo,ON
Summary
As an experienced General Manager with a multifaceted career, I am dedicated to driving business success through effective management of operations. With a customer and employee-oriented approach, I have spent the last 15 years focused on increasing revenues and expanding margins. I am highly adaptive and deadline-driven, consistently executing and completing multiple projects in high-pressure environments. As a meticulous leader and strategic planner, I possess comprehensive managerial and financial acumen, offering visionary and motivational leadership to drive business growth.
Overview
16
16
years of professional experience
Work History
General Manager
Nedlaw Group Of Companies
02.2019 - Current
- Work in partnership with the President and Management Team to formulate and implement strategic plans, goals, and undertakings aimed at attaining business expansion and profitability.
- Negotiate and execute construction contracts, bonding, and insurance for all companies.
- Responsible for all legalities, effectively executing liens and other legalities in accordance with relevant laws and regulations in Canada and the US as well as serving as the statutory declaration signing - Commissioner of Oaths for Nedlaw Group of Companies and its affiliates.
- Managed employee training, schedules, and employment contract negotiations.
- Implemented successful communication strategies within the companies’ staff, project managers and organization leadership, resulting in a decrease in miscommunications and missed deadlines.
- Manage human resources, monitoring, and following all ESA standards, and while ensuring employee retention and effectively resolving problems as the liaison between employees, contractors, and owner.
- Successfully manage employee benefits and DPSP, serving as the main point of contact for all employees - field and office.
- Implemented approved LMIA program resulting in the approval of 8 foreign employees in-house.
- Developed strong relationships with key stakeholders and partners becoming their main point of contact.
- Cultivated strong relationships with clients and vendors to ensure long-term success and loyalty.
- Plan and execute all company events, utilizing coordination and planning skills to achieve results according to budget and schedule.
- Implementation of SOPs and KPIs for all departments.
- Follow industry trends and developments, find emerging possibilities, and implement strategic changes to maintain competitive edge and profitability.
- Evaluate job costing, financial statements, and budget forecasting and review, utilizing financial acumen and business savvy.
- Ensured MOE, MOL, MTO, TSSA, WSIB compliance, reporting and fee processing.
- Manage 32 bank accounts, purchasing of GICS, and tracking interest and exchange rates.
- Manage financial department acting as controller and overseeing and educating companies’ accounting staff on construction accounting practices.
- Implementation of account collections, small claims, and lawsuits with a 98% success rate on turn-around time and legal wins.
- Run a matrix management environment with oversight of division-level managers, operations, sales and marketing, finance, human resources, safety, and compliance.
- Maintain tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Calculate materials and labor required to complete jobs on schedule and prepare service estimates – Living Walls
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service by formulating policies and procedures to streamline operations.
- Hands-on participation with maintenance builds and quality control.
- Assess reports to evaluate performance, develop targeted improvements, and implement changes amongst all companies.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Quality Resource Coordinator
TRIGO Quality Group
06.2018 - 02.2019
Operations and Recruitment Manager
StaffJo Inc.
05.2014 - 06.2018
Senior Recruiter / Account Manager
The Agency Employment Services
11.2007 - 05.2014
Education
Financial Accounting
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON07.2018
Strategic Human Resource Planning
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON07.2018
Compensation For Human Resources
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON07.2018
Skills
- Project Management
- Business Administration
- Strategic Vision
- Operation Management Efficiency
- Motivational Leadership
- Process, Procedure and Policy Refinement
- Business Administration
- Performance Monitoring and Evaluation
- Industry Standard
- Finance and Accounting Oversight
- Customer Retention
- Workflow Planning
Timeline
General Manager
Nedlaw Group Of Companies
02.2019 - Current
Quality Resource Coordinator
TRIGO Quality Group
06.2018 - 02.2019
Operations and Recruitment Manager
StaffJo Inc.
05.2014 - 06.2018
Senior Recruiter / Account Manager
The Agency Employment Services
11.2007 - 05.2014
Financial Accounting
Conestoga College Institute of Technology And Advanced Learning
Strategic Human Resource Planning
Conestoga College Institute of Technology And Advanced Learning
Compensation For Human Resources
Conestoga College Institute of Technology And Advanced Learning
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