Rana Vishva
Summary
IT/IM Technical Support Professional
providing support services to hardware equipment, software systems and healthcare IT environment. Hands on experience with diagnose, troubleshoot and resolve problem areas in a timely and accurate fashion. Ability to manage competing priority issues and lead innovation to achieve client satisfaction, productivity, and profitability.
Overview
8
8
years of professional experience
Work History
Support Analyst
Transform Shared Service Organization
03.2018 - Current
- Provide onsite IT support to BlueWater Health hospital
- Supports customer, record activities/incidents and document them through service desk management software tool (Cherwell)
- Installs, configures, tests, maintains, monitors and troubleshoots end user system and network hardware, software, peripheral devices, printing/scanning devices, presentation equipment, and all other accepted products and services
- Works with active directory, group policy management to create, edit user/groups and assign them appropriate folder/file share permissions
- Follows the best practices of ITIL Incident Management to make improvements in service delivery
- Performs network and workstation support and maintenance.
IT Support/Office Assistant
Mothi Management INC
09.2017 - 12.2017
- Installs and troubleshoots internet connectivity issues and resolving technical problems regarding hardware, software, network printers, scanners and LAN
- Conducts in-service for office staff regarding operating systems and software applications to enhance understanding of computer usage.
Junior Support Analyst
Transform Shared Service Organization
05.2017 - 08.2017
- Provide onsite IT support to BlueWater Health hospital
- Supports customer, record activities/incidents and document them through service desk management software tool (Cherwell)
- Installs, configures, tests, maintains, monitors and troubleshoots end user system and network hardware, software, peripheral devices, printing/scanning devices, presentation equipment, and all other accepted products and services
Part-Time Office Assistant
Anthony Ilango Lena Medicine Professional Corporation
04.2016 - 08.2017
- OHIP billing- data entry, record keeping and organizing patient files
- Takes care of computer database, maintaining regular DLT backup
- Performs regular updates in computer systems for better performance.
Education
Information Technology Professional
Lambton College of Applied Arts And Technology
Sarnia08.2017
Bachelor of Technology - Information Technology
CSPIT
India05.2014
Skills
- Service Desk Management
- Incident Management
- Active Directory
- Cisco Call Manager
- ITIL Process and Methodology
- Flexibility
- Multi-tasking
- Support Ticketing Systems (Cherwell)
- Hardware and Network Troubleshooting
- User Account Management
- Helpdesk Operations
- Technical Assistance
- Problem-solving
- Teamwork and Collaboration
- Customer Communication and Empathy
- Application and Remote support
Timeline
Support Analyst
Transform Shared Service Organization
03.2018 - Current
IT Support/Office Assistant
Mothi Management INC
09.2017 - 12.2017
Junior Support Analyst
Transform Shared Service Organization
05.2017 - 08.2017
Part-Time Office Assistant
Anthony Ilango Lena Medicine Professional Corporation
04.2016 - 08.2017
Information Technology Professional
Lambton College of Applied Arts And Technology
Bachelor of Technology - Information Technology
CSPIT