Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Rana Vishva

Rana Vishva

Summary

IT/IM Technical Support Professional

providing support services to hardware equipment, software systems and healthcare IT environment. Hands on experience with diagnose, troubleshoot and resolve problem areas in a timely and accurate fashion. Ability to manage competing priority issues and lead innovation to achieve client satisfaction, productivity, and profitability.

Overview

8
8
years of professional experience

Work History

Support Analyst

Transform Shared Service Organization
03.2018 - Current
  • Provide onsite IT support to BlueWater Health hospital
  • Supports customer, record activities/incidents and document them through service desk management software tool (Cherwell)
  • Installs, configures, tests, maintains, monitors and troubleshoots end user system and network hardware, software, peripheral devices, printing/scanning devices, presentation equipment, and all other accepted products and services
  • Works with active directory, group policy management to create, edit user/groups and assign them appropriate folder/file share permissions
  • Follows the best practices of ITIL Incident Management to make improvements in service delivery
  • Performs network and workstation support and maintenance.


IT Support/Office Assistant

Mothi Management INC
09.2017 - 12.2017
  • Installs and troubleshoots internet connectivity issues and resolving technical problems regarding hardware, software, network printers, scanners and LAN
  • Conducts in-service for office staff regarding operating systems and software applications to enhance understanding of computer usage.

Junior Support Analyst

Transform Shared Service Organization
05.2017 - 08.2017
  • Provide onsite IT support to BlueWater Health hospital
  • Supports customer, record activities/incidents and document them through service desk management software tool (Cherwell)
  • Installs, configures, tests, maintains, monitors and troubleshoots end user system and network hardware, software, peripheral devices, printing/scanning devices, presentation equipment, and all other accepted products and services

Part-Time Office Assistant

Anthony Ilango Lena Medicine Professional Corporation
04.2016 - 08.2017
  • OHIP billing- data entry, record keeping and organizing patient files
  • Takes care of computer database, maintaining regular DLT backup
  • Performs regular updates in computer systems for better performance.

Education

Information Technology Professional

Lambton College of Applied Arts And Technology
Sarnia
08.2017

Bachelor of Technology - Information Technology

CSPIT
India
05.2014

Skills

  • Service Desk Management
  • Incident Management
  • Active Directory
  • Cisco Call Manager
  • ITIL Process and Methodology
  • Flexibility
  • Multi-tasking
  • Support Ticketing Systems (Cherwell)
  • Hardware and Network Troubleshooting
  • User Account Management
  • Helpdesk Operations
  • Technical Assistance
  • Problem-solving
  • Teamwork and Collaboration
  • Customer Communication and Empathy
  • Application and Remote support

Websites

Timeline

Support Analyst

Transform Shared Service Organization
03.2018 - Current

IT Support/Office Assistant

Mothi Management INC
09.2017 - 12.2017

Junior Support Analyst

Transform Shared Service Organization
05.2017 - 08.2017

Part-Time Office Assistant

Anthony Ilango Lena Medicine Professional Corporation
04.2016 - 08.2017

Information Technology Professional

Lambton College of Applied Arts And Technology

Bachelor of Technology - Information Technology

CSPIT

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Rana Vishva