Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Implemented strategies to increase sales and profitability.
Cultivated strong relationships with employees, customers, and partners to ensure long-term success and loyalty.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Monitored financial performance, and controlled expenses to provide financial stability and long-term organizational growth.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Trained and guided team members to maintain high productivity and performance metrics.
Assistant General Manager
Tory Burch
01.2019 - 02.2020
Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Enforced quality assurance protocols to deliver ideal customer experiences.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
Trained new staff members, equipping them with skills needed for success in their roles.
General Manager
American Eagle Outfitters, Inc
02.2007 - 01.2019
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Trained and guided team members to maintain high productivity and performance metrics.