RANA HIFATO
Ottawa,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
ATIP Clerk
Immigration, Refugees And Citizenship Canada
09.2022 - Current
- Received, verified, and processed documentation related to incoming requests under Access to Information (ATI) Act and Privacy Act.
- Ensured compliance with regulatory and organizational policy requirements during the preparation of disclosed information.
- Handled personal information on a daily basis, including personal contact information, date of birth, and photocopies of identification documentation such as driver's licenses and birth certificates.
- Entered personal information from ATIP requests into the Access Case Pro Management software.
- Accessed personal information using the Global Case Management System (GCMS) to view and print immigration documents, medical files, phone records, and officer notes.
- Verified requests for information, identifying errors, discrepancies, or omissions before delivering the file to the client.
- Ensured the accuracy and verification of personal information during data entry and retrieval processes.
- Utilized strong organizational skills to manage and prioritize incoming requests efficiently.
- Maintained a high level of professionalism and confidentiality while handling sensitive information.
Sales Representative/Small Business Expert
Telus
04.2017 - 10.2019
- Assisted customers in selecting the most suitable cell phone models and plans based on their needs and preferences.
- Provided in-depth product knowledge, highlighting features, specifications, and benefits to customers.
- Built and maintained relationships with customers, ensuring excellent customer service and satisfaction.
- Conducted product demonstrations to showcase the functionality and usability of different cell phone models.
- Handled sales transactions, including processing payments and activating cell phone plans.
- Resolved customer inquiries, concerns, and technical issues in a timely and professional manner.
- Kept up-to-date with the latest cell phone models, technology trends, and industry developments.
- Collaborated with team members to achieve sales targets and contribute to the overall success of the store.
- Maintained accurate and organized inventory records, ensuring the availability of popular cell phone models and accessories.
- Demonstrated utmost professionalism and maintained strict confidentiality while handling sensitive customer data.
Care/ Claims Representative
The Brick Client
08.2015 - 12.2016
- Processed and evaluated insurance claims for accuracy, completeness, and compliance with company policies and procedures.
- Conducted thorough investigations and gathered relevant information to assess claim validity and coverage.
- Communicated with policyholders, claimants, and other relevant parties to obtain necessary documentation and information.
- Analyzed policy terms and conditions to determine coverage eligibility and limitations.
- Collaborated with internal teams, including underwriters and adjusters, to ensure timely and fair claims resolution.
- Effectively scheduled and coordinated repair appointments with customers, service technicians, and external vendors to ensure timely and efficient resolution of issues.
- Prepared detailed claim reports, documenting findings, decisions, and settlements.
- Maintained accurate and organized claim files, ensuring proper documentation and record-keeping.
President, Customer Service Representative
Choice MasterCard
12.2010 - 06.2015
- Responded to all inbound inquiries including, but not limited to; general member inquires, website support, loyalty programs, application support, product information, marketing offers and points balance
- Responded to various inbound customer inquires pertaining to general, website support, loyalty programs, application support, product information, marketing offers, and points balance
- Verified customer identity and provided credit account information to customers
- Entered and maintained clientele information to keep records accurate and up to date
- Effectively worked cooperatively with colleagues and management
- Maintained a positive attitude when assisting customers to build strong customer loyalty
- Identify the customer’s needs through customer contact while simultaneously reading/updating customer information on the system
- Analyze information presented by the caller to process next steps according to the nature of the inquiry
- Adhere to established departmental procedures, Quality Standard Guidelines defined by the company and the client
- Adhered to service excellence standards and always exceed customer expectations
- Identified and resolved customer complaints in a timely fashion to ensure customer satisfaction
- Accurately completed appropriate documentation for required transactions
- Always maintained strict confidentiality in accordance with company policies and procedures
Education
High School Diploma -
St Nicholas Adult High School
Skills
Office Software Proficiency (eg, Microsoft Office Suite, Google Workspace)
- Data Entry and Database Management
- File and Document Management
- Strong Organizational Skills
- Time Management and Prioritization
- Attention to Detail and Accuracy
- Effective Communication (both written and verbal)
- Customer Service and Relationship Management
- Multitasking and Task Coordination
- Problem-solving and Troubleshooting
- Calendar Management and Scheduling
- Record-Keeping and Filing Systems
- Confidentiality and Data Privacy
- Adaptability and Flexibility
- Teamwork and Collaboration
Timeline
ATIP Clerk
Immigration, Refugees And Citizenship Canada
09.2022 - Current
Sales Representative/Small Business Expert
Telus
04.2017 - 10.2019
Care/ Claims Representative
The Brick Client
08.2015 - 12.2016
President, Customer Service Representative
Choice MasterCard
12.2010 - 06.2015
High School Diploma -
St Nicholas Adult High School
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