Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rana Afzal

Brooklyn,NY

Summary

Dynamic sales representative manager with expertise in customer service and technical support. Skilled in developing marketing strategies and creating engaging shopping environments, contributing to increased customer satisfaction and loyalty. Experienced professional with a proven track record in customer service and sales. Known for strong problem-solving skills and ability to collaborate effectively, ready to drive customer satisfaction and support business growth.

Overview

3
3
years of professional experience

Work History

Sales Representative Manager

Cell Phone Shop INC
Brooklyn, Ny
01.2025 - Current
  • Assisted customers in selecting mobile devices and accessories based on needs.
  • Provided technical support for customers regarding device setup and troubleshooting.
  • Processed sales transactions accurately using point-of-sale systems.
  • Resolved customer complaints effectively to enhance satisfaction and loyalty.
  • Collaborated with team members to create an engaging shopping environment.

Sales Representative

Metro by T mobile
Brooklyn, Ny
04.2024 - 07.2025
  • Assisted customers in selecting mobile devices and accessories based on needs.
  • Resolved customer complaints effectively to enhance satisfaction and loyalty.
  • Posed as models for advertising, artistic creation and display of goods.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Reset store displays for special events and seasonal merchandise changes.

Transportation Business owner

Self Employed
south Africa
02.2022 - 11.2023
  • Managed daily business operations and ensured smooth workflow.
  • Developed marketing strategies to attract new customers and increase visibility.
  • Handled customer inquiries and resolved issues to enhance satisfaction.
  • Interviewed, trained and supervised employees.
  • Negotiated contracts with vendors for supplies and services.

Education

BBA - Business Management

Pearson University
South Africa
04-2021

High School Diploma -

AL-Ghazali International School
South Africa
11-2019

Skills

  • Technical support
  • Customer service
  • Sales strategies
  • Point-of-sale systems
  • Employee training
  • Problem solving
  • Marketing strategies
  • CRM software

Languages

English
Professional
Urdu
Professional

Timeline

Sales Representative Manager

Cell Phone Shop INC
01.2025 - Current

Sales Representative

Metro by T mobile
04.2024 - 07.2025

Transportation Business owner

Self Employed
02.2022 - 11.2023

BBA - Business Management

Pearson University

High School Diploma -

AL-Ghazali International School

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Rana Afzal