Ran Duan
Coquitlam,BC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Establish rapport with members of diverse groups, maintain cultural sensitivity and promote team cohesiveness. Highly organized and independent when doing a task, and able to effectively coordinate tasks to accomplish projects with timeliness and patience. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Sales Associate
Baby Enroute
02.2021 - 10.2022
- Helped walk in customers locate products and checked store system for merchandise at other sites.
- Performed cash, card, and email transactions to complete customer purchases.
- Answered customer questions about functioning, accessories, and merchandise care. Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered live online chats to give quick answers and solve problems faster.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Store Manager
THINKA Creative Ltd
04.2018 - 01.2019
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Addressed customer inquiries and resolved complaints. Resolved customer problems by investigating issues, answering questions and building rapport. Worked closely with general manager to formulate and build store brand and strategy.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Provided direction and instruction to associates on variety of tasks, including store commodity display and commodity distribution.
- Hired, trained and managed 12 associates, including evaluating performance and enforcing disciplinary actions.
- Oversaw inventory tracking, management and physical inventory counts.
Store Manager
Panago Pizza Sperling Store
10.2016 - 06.2017
- Contacted new and existing customers to discuss how their needs could be met with specific products and services.
- Ordered inventories weekly for the store and checked inventory every end of month for monthly sale.
- Analyzed sales revenue data, did paperwork and handed in to Panago head office monthly.
- Trained new employees to cook, doing cashier job and communicate with customers.
- Made work schedule weekly to fit every employee's time.
- Established rapport with diverse of employees and promoted team cohesiveness.
Reporter and Editor
China Petroleum Daily's Hebei Bureau
02.2015 - 05.2015
- Huabei Oilfield Cable Broadcasting and TV Station: Television programs designing and planning
- Interview planning and familiar with nonlinear editing software.
- Newspaper layout designing and editing. Provided information and feedbacks to newspaper readers.
Education
Bachelor of Arts - Communication
Simon Fraser University (SFU)
Burnaby, BC06-2016
Business
University of The Fraser Valley
Abbotsford, BC2012
Early Childhood Education Assistant Certificate -
University of British Columbia
Vancouver, BC12-2024
Skills
- Technical Skill: Advanced user of Word,Excel, PowerPoint,Canvas
- Strong experience of customer service
- Teamwork and collaboration
- Time management
- Class 5 Driver license
- Personal Skill: Fluent in English and Mandarin Excellent learning and teaching skills with enough patience
References Check
- Baby Enroute Store Manager: Vivian Ge
Cellphone: 7789864666
- Thinka Creative General Manager: Nora Zhai
Cellphone:6048329824
Email: zhaimeng0318@gmail.com
- Panago Sperling Store Owner: Tom Lu
Cellphone: 7788620592
Email: tomlubo@gmail.com
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Associate
Baby Enroute
02.2021 - 10.2022
Store Manager
THINKA Creative Ltd
04.2018 - 01.2019
Store Manager
Panago Pizza Sperling Store
10.2016 - 06.2017
Reporter and Editor
China Petroleum Daily's Hebei Bureau
02.2015 - 05.2015
Bachelor of Arts - Communication
Simon Fraser University (SFU)
Business
University of The Fraser Valley
Early Childhood Education Assistant Certificate -
University of British Columbia
Similar Profiles
Cristal MarinelarenaCristal Marinelarena
Delivery Driver at Enroute LogisticsDelivery Driver at Enroute Logistics
Robert NecocheaRobert Necochea
Air Traffic Controller at FAA / Oakland EnRoute CenterAir Traffic Controller at FAA / Oakland EnRoute Center
Srushti AvhadSrushti Avhad
Intern at EnRoute MediaIntern at EnRoute Media