RAMZY ELSHAWA
Milton,ON
Summary
Accomplished Banker at Head of Department, adept in customer relationship management and loan origination, significantly enhanced client satisfaction and loyalty. Leveraged creative thinking and comprehensive product knowledge to exceed sales targets, mentor junior staff, and ensure regulatory compliance. Proven track record in fostering strong customer connections and executing financial solutions. Diligent Head of department with robust background in banking, specializing in customer relations and financial advisory services. Proven track record in enhancing client satisfaction through tailored financial solutions and effective risk management. Demonstrated expertise in team collaboration and strategic problem-solving. Professional in financial sector, bringing valuable experience in client relationship management and financial analysis. Recognized for collaborative approach and reliability in dynamic environments. Known for leveraging analytical skills and attention to detail to drive results and support team objectives. Recent graduate with foundational knowledge in Loans and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Banker
Head of Department
09.2010 - 01.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Opened, closed, and updated accounts for customers.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Processed loan applications efficiently, leading to higher rate of successful approvals and customer satisfaction.
- Cross-sold credit cards, loans and other bank products.
- Established rapport with new clients to increase satisfaction and loyalty.
Education
BBA - Marketing
Al-Quds Open University
Palestine08.2010
Skills
Customer Service
Cash Handling
Creative Thinking
Cash Management
Relationship Building
Customer Education
Products and Services Knowledge
Know Your Customer
Customer Relationship Management
Quality Control
Loan Payment Processing
Loan Origination
Loan Closing
Accomplishments
- Resolved product issue through consumer testing.
- Awarded "Employee of the week" Award in2023.
Languages
English
Limited Working
Arabic
Native or Bilingual
Certification
- Certified Senior employee , BANK OF PALESTINE - 8 years
- Certified Head of department, ARAB ISLAMIC BANK - 6 years
Timeline
Banker
Head of Department
09.2010 - 01.2024
BBA - Marketing
Al-Quds Open University
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