Ramya Partheepan

Maintain the fixed assets of the Bank in Province level.

Procurement fixed assets and dispose the outdated via auction procedure

Proceed the Tender & Bid for improvement works of construction for occupy new buildings

Maintain and ensure the unique appearance and the quality of the branches in province level

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

• Developed strong relationships with clients, fostering trust and promoting positive outcomes during the recovery process.
• Utilized advanced analytical skills to identify patterns among delinquent accounts, enabling targeted interventions for maximum impact on revenue recovery efforts.
• Recovered delinquent accounts by implementing effective communication strategies and negotiation techniques.
• Provided exceptional customer service during challenging conversations, balancing empathy with firmness to achieve desired results.
• Plan, organize, direct, control and evaluate the activities of a credit department in an industrial or commercial organization
• Ensure credit policies and procedures are followed according to established guidelines and applicable legislation

• Boosted sales of financial products by delivering compelling presentations to potential clients.
• Reduced wait times and enhanced customer experience by implementing effective queue management strategies.
• Developed strong relationships with customers, leading to increased loyalty and repeat business.
• Worked closely with investment specialists to provide comprehensive wealth management solutions for clients seeking long-term growth opportunities.
• Open new personal and non-personal accounts, and provide access to automated banking machine, telephone banking and online banking services
• Promote the sale of deposit, investment, credit and loan products and services
• Canvass the customers and opening Savings, Demand deposit & Fixed deposits Accounts
• Maintaining the account (Open & CLose)
• Canvassing and Issuing ATM cards, providing Internet banking facilities, SMS alert facilities, Mercantile facilities (POS machines)
• Opening and maintaining standing orders and fund transfers
• ATM Loading & unloading
• Conducting Campaigns

• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Increase the Pawning Advance portfolio
• Ensure the ATM service available 24*7 days
• Attending the breakdown, loading and unloading the ATM machines
• Maintain the quality of pawning advance through provide the best customer service

• Supported branch sales initiatives by actively promoting banking products and services to clients when appropriate.
• Demonstrated flexibility in scheduling availability, regularly supporting branch staffing needs during holidays and other peak periods when required.
• Reduced wait times for customers through proficient multitasking and prioritization of tasks during peak hours.
• Contributed to operational success by consistently adhering to compliance standards and regulatory requirements in all transactions.
• Maintained strict confidentiality of customer information, adhering to data privacy regulations and upholding bank security protocols.