Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ramya Mummoorthy

EXPERIENCED HR PROFESSIONAL | ACCOUNT MANAGEMENT & Recruitment LEADER | WORKFORCE & BUSINESS DEVELOPMENT EXPERT | DEI & VENDOR MANAGEMENT SPECIALIST
Brampton,ON

Summary

Client-focused and results-driven Account Manager & HR Recruitment Professional with over 7 years of experience in client relationship management (100%), recruitment strategy (95%), and business development (90%). Expertise in managing client accounts, optimizing staffing solutions, and driving revenue growth through strategic workforce planning. Skilled in negotiation (85%), contract management (90%), reporting (95%), and issue resolution (90%), ensuring high levels of client satisfaction and retention. Adept at collaborating with internal teams and utilizing HR technology (95%), ATS (90%), and CRM tools (85%) to enhance service delivery.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Freelance Consultant

Reflik
Toronto, ON
12.2024 - 02.2025
  • Successfully placed 30+ tech professionals within 3 months
  • Reduced average time-to-hire by 25% through optimized sourcing strategies and efficient use of Zoho Recruit.
  • Fostered strong relationships with clients and candidates, facilitating seamless communication and ensuring optimal matches for long-term success
  • Anticipated industry shifts, proactively building talent pools in emerging tech areas to meet future client demands and stay ahead of the recruitment curve

National Account Manager

Randstad Canada
Toronto, Ontario
10.2021 - 11.2024
  • Served as the main point of contact for assigned portfolio of clients (100%), ensuring high satisfaction through proactive engagement and issue resolution.
  • Partnered with recruitment teams (95%) to provide strategic staffing solutions, improving time-to-fill by 20%.
  • Led business development efforts (90%), identifying opportunities with existing and new clients to drive revenue growth.
  • Negotiated contracts, service agreements, and pricing (85%) to optimize profitability and service delivery.
  • Developed key reports and analytics (95%) on recruitment performance, retention rates, and cost-effectiveness.
  • Conducted ongoing competitor analysis, remaining current on industry news and emerging trends to inform strategic decision making.
  • Delivered comprehensive sales presentations to potential clients, effectively communicating the value of products and services offered.
  • Organized annual meetings between senior leadership representatives from each managed national account partner organization in order to foster open dialogue around shared goals and emerging opportunities.

Account Manager

Arrow Workforce Solutions
Mississauga, Ontario
01.2020 - 10.2021
  • Managed client accounts (100%), ensuring seamless staffing solutions and exceeding service expectations.
  • Oversaw onsite recruitment operations (95%), ensuring workforce compliance, productivity, and client satisfaction.
  • Conducted regular client check-ins and satisfaction surveys (95%), improving client retention by 25%.
  • Identified and pursued new business opportunities (90%), increasing revenue through strategic account growth.
  • Developed recruitment strategies (95%) that reduced time-to-fill by 15% and improved retention rates.
  • Collaborated with HR and operations teams (90%) to enhance onboarding, training, and performance management processes.
  • Implemented CRM system to track client interactions and feedback, leading to more personalized service.
  • Led Request for Proposals (RFPs) and client presentations (90%), developing tailored workforce solutions to secure new business.

Recruitment Team Lead

Arrow Workforce Solutions
Toronto, Ontario
06.2019 - 12.2019
  • Developed and executed national talent attraction and pipelining strategies, partnering with my team of Sr. Talent Strategy and Recruitment Specialists to recruit scarce talent in competitive markets.
  • Successfully managing a dynamic team of sources, recruiters, and interns, fostering professional growth and a culture of excellence.
  • Created and optimized talent marketing strategies, ensuring a consistent employer brand across Canada through targeted content, social media, and recruitment events.
  • Led and managed recruitment events globally, collaborating with internal stakeholders and external partners to attract high-quality talent.
  • Managed vendor relationships, leveraging partnerships to enhance sourcing efficiency and recruitment outcomes.
  • Developed KPIs and recruitment metrics to track performance, improve hiring efficiency, and provide data-driven insights to stakeholders.
  • Designed and implemented innovative sourcing strategies to proactively build talent pipelines, reducing time-to-fill by 20% and increasing diversity hires by 15%.
  • Ensured compliance with employment branding initiatives, working closely with the enterprise branding teams to align messaging with EVP.
  • Maintained and administered national scholarship programs, overseeing contracts, reporting, and compliance measures.
  • Conducted market analysis and provided insights that improved offer acceptance rates by 20%

Talent Acquisition Partner

Arrow Workforce Solutions
Mississauga, Ontario
10.2018 - 05.2019
  • Working with the wider team and management to develop and implement business improvements for growth and efficiencies
  • Conducted workplace safety assessments and collaborated with leadership to implement WSIB compliance measures for the associates.
  • Provide advice, guidance and information on recruitment matters to Account managers to support decision-making and people management
  • Spearheaded recruitment campaigns for roles across multiple geographies, contributing to a 10% year-over-year growth in new hires.
  • Established a centralized reporting system for recruitment metrics, reducing manual reporting time by 50%.

Education

PG Diploma - Event Management

Humber College
Toronto, None
09.2018 - 04.2019

PG Diploma - Human Resources Management

Fanshawe College
London, ON
01.2018 - 08.2018

Bachelor of Commerce - Human Resources Management

University of Delhi
New Delhi
06.2013 - 05.2016

Skills

  • Client Relationship Management (100%) – Building long-term partnerships, proactive client engagement, issue resolution

  • Recruitment & Workforce Planning (95%) – Full-cycle recruitment, strategic sourcing, employer branding

  • Business Development & Sales (90%) – Lead generation, revenue growth, staffing solutions

  • Contract & Negotiation Management (85%) – SLAs, pricing, service agreements, compliance

  • Reporting & Data Analytics (95%) – Recruitment performance metrics, Power BI, Advanced Excel

  • Collaboration & Team Leadership (90%) – Working with recruitment, HR, and operations teams for service excellence

  • Request for Proposals (RFPs) & Presentations (90%) – Developing and delivering client proposals, securing new business

  • Diversity, Equity & Inclusion (DEI) Hiring (90%) – Implementing inclusive recruitment strategies

Accomplishments

  • Increased revenue by 25% through strategic account management and recruitment solutions.
  • Reduced time-to-fill by 20% by implementing data-driven recruitment strategies.
  • Improved client retention by 25% through proactive relationship management and service optimization.
  • Successfully negotiated contracts and SLAs, enhancing profitability and service quality by 20%.
  • Led and secured multiple RFPs, increasing company revenue and expanding client base by 30%.
  • Recognized with multiple awards, including Top Account Manager (2020), Recruitment Excellence Award (2021), and President’s Club (2023).

Timeline

Freelance Consultant

Reflik
12.2024 - 02.2025

National Account Manager

Randstad Canada
10.2021 - 11.2024

Account Manager

Arrow Workforce Solutions
01.2020 - 10.2021

Recruitment Team Lead

Arrow Workforce Solutions
06.2019 - 12.2019

Talent Acquisition Partner

Arrow Workforce Solutions
10.2018 - 05.2019

PG Diploma - Event Management

Humber College
09.2018 - 04.2019

PG Diploma - Human Resources Management

Fanshawe College
01.2018 - 08.2018

Bachelor of Commerce - Human Resources Management

University of Delhi
06.2013 - 05.2016

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Ramya MummoorthyEXPERIENCED HR PROFESSIONAL | ACCOUNT MANAGEMENT & Recruitment LEADER | WORKFORCE & BUSINESS DEVELOPMENT EXPERT | DEI & VENDOR MANAGEMENT SPECIALIST