Open To Work
RAMYA JAGATHRATCHAGAN
Wealth Excellence Ltd
Edmonton,Canada
3
Languages
7
Years of experience
I am a results-driven banking and financial services professional with over 5 years of experience in fraud risk management, AML/KYC compliance, transaction monitoring, banking operations, customer service, and administrative support. I have developed strong expertise in analyzing financial transactions, assessing risks, conducting investigations, maintaining regulatory compliance, and delivering exceptional client service.
In addition to my banking experience, I have 2+ years supported administrative operations by managing confidential records, scheduling meetings, communicating with clients, responding to clients inquiry through emails, preparing reports, coordinating daily activities, and ensuring accurate documentation. I am skilled at handling high-volume workloads, resolving complex issues, collaborating with cross-functional teams, and improving operational efficiency through attention to detail and effective problem-solving.
With a strong academic background in Finance and Business Administration, combined with hands-on experience in banking and office operations, I bring analytical thinking, excellent communication skills, adaptability, and a customer-focused approach. I am passionate about building trusted relationships, supporting business goals, and contributing to organizations that value integrity, efficiency, and outstanding service.
Work History
Administrative Assistant
2 Years 2 Months- Support operational administration, documentation, and data management for financial services activities.
- Assist with data analysis, reporting, and internal documentation processes supporting business operations.
- Coordinate communications and manage digital records ensuring data integrity and compliance.
- Support internal teams with research, information gathering, and reporting tasks.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Streamlined office procedures, reducing processing time for administrative tasks.
- Assisted in budget tracking and expense reporting to support financial accuracy.
- Implemented digital tools for project management, enhancing team collaboration and workflow.
- Trained new staff on office protocols and software applications for improved onboarding.
- Facilitated training sessions on office technology, boosting productivity across departments.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Senior Officer – Fraud Risk Monitoring & Surveillance
2 Years 11 Months- Performed 24/7 monitoring of financial transactions to detect suspicious activity, fraud attempts, and security risks across 24+ countries.
- Investigated high-risk alerts and anomalies using fraud detection systems such as Falcon, RiskNet, and VISA Risk Manager.
- Conducted incident analysis and risk assessment to determine legitimacy of flagged transactions and prevent financial fraud.
- Documented alerts and investigative findings in case management systems ensuring accurate incident records and compliance.
- Implemented and optimized fraud detection rules to improve alert accuracy and reduce false positives.
- Collaborated with internal teams including card operations, chargebacks, underwriting, and phone banking to resolve fraud cases.
- Conducted Common Purchase Point analysis to identify potential points of compromise and mitigate card security breaches.
- Participated in fraud trend analysis and threat intelligence discussions to enhance fraud detection capabilities.
- Managed international authorizations and security validation for card transactions to prevent unauthorized access.
Fraud Analyst & Trainer
1 Year 8 Months- Monitored card-present and card-not-present transactions to identify fraudulent activity and suspicious behavior.
- Investigated high-risk transactions and implemented preventive actions such as card blocking and merchant blacklisting.
- Trained analysts on fraud monitoring processes, risk alerts handling, and investigative procedures.
- Performed quality assurance reviews, alert sampling, and audit checks to ensure monitoring accuracy and compliance.
- Coordinated with rule governance teams to update fraud detection policies and monitoring rules.
- Prepared performance reports, risk analysis dashboards, and operational metrics.
- Assisted in regulatory audits and compliance reviews ensuring adherence to banking regulations.
Education
- Finance
Bachelor of Commerce (B.Com) - Accounting And Finance
Skills
Security Monitoring & Threat Detection
Incident Investigation & Alert Analysis
Data Analysis & Pattern Recognition
Security Event Analysis
Compliance & Regulatory Audits
Customer Relationship Management (CRM) Software
VISA Risk Manager
Fraud Detection & Transaction Monitoring
Risk Assessment & Risk Mitigation
Stakeholder Communication
Process Improvement & Quality Assurance
MS Office Suite (Word
Excel
PowerPoint
Outlook)
Falcon 4.7 / 6.4
Mastercard Connect
LANGUAGES
English
C2
Bilingual or Proficient
Tamil
C2
Bilingual or Proficient
Telugu
C2
Bilingual or Proficient
AWARDS
Best New Joiner Award – Received within first 6 months of joining., Received cash award for best performance & Commitment towards work.
Timeline
Administrative Assistant
Wealth Excellence Ltd
08.2023 - 10.2025Read More
Senior Officer – Fraud Risk Monitoring & Surveillance
Standard Chartered Bank – Fraud Risk Surveillance Centre
04.2016 - 03.2019Read More
Fraud Analyst & Trainer
HDFC Bank
07.2014 - 03.2016Read More
Loyola College- Master Of Business Administration
from Finance
Read More
SDNB Vaishnav College For Women
Bachelor of Commerce (B.Com) from Accounting And Finance
Read More