Ramtin Manouchehri

Technical Expertise

• Access Control & Cryptography: Implemented secure communication protocols in academic projects
• Computer Forensics: Applied techniques in simulated breaches, enhancing data security understanding
• Disaster Recovery: Developed recovery strategies in workshops, focusing on data integrity
• Firewall Configuration: Learned firewall setup and malware detection to safeguard networks
• Network Security: Designed secure networks in class assignments, understanding penetration resistance
• Security Policy Development: Created mock security policies, emphasizing information protection
• Hardware Troubleshooting: Solved practical hardware issues for peers, applying theoretical knowledge

• Network Engineering: Optimized virtual networks through engineering simulations

Customer Service Excellence

• Renowned for empathy and active listening, providing tailored responses that enhance customer satisfaction and loyalty
• Exceptional at communicating complex technical issues in an accessible manner, fostering understanding and trust among clients

Professional Attributes

• Agile and adaptable, proficient in navigating evolving technologies and customer requirements to deliver top-tier service
• Strong analytical thinker, employing a systematic approach to problem-solving that ensures comprehensive and effective solutions
• Committed to continuous learning and development, keeping pace with the latest IT trends to drive innovation and excellence