Ramshel Martin
Sacramento
Summary
I am a dedicated and motivated individual with a Bachelor's Degree and years of hands-on experience in customer service. Throughout my career, I've developed strong communication, problem-solving, and conflict-resolution skills through working directly with the public. I am passionate about helping others, staying calm under pressure, and handling challenging situations with professionalism. I am excited to bring my ability to lead, work well with others, and think critically to a law enforcement role. Eager to learn and grow, I am ready to contribute to the safety and well-being of the community as a Police Officer Recruit.
Overview
8
8
years of professional experience
Work History
Parts Professional
Elk Grove Toyota
02.2020 - Current
- Provide exceptional customer service by accurately identifying, recommending, and selling automotive parts to customers.
- Maintain detailed knowledge of Toyota vehicle parts, including OEM and aftermarket products, to assist customers with their inquiries.
- Process parts orders, ensuring accurate pricing, inventory tracking, and timely deliveries.
- Assist in maintaining a clean and organized parts counter and stockroom.
- Communicate with service departments to ensure correct part availability and fulfill customer needs in a timely manner.
- Use parts catalogs, computerized systems, and manual resources to source parts and provide accurate information.
- Maintain strong working relationships with suppliers and vendors for timely and cost-effective parts procurement.
Retail Sales Associate
Oreily's Auto Parts
07.2018 - 02.2020
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Assisted customers in selecting automotive products and tools, ensuring a high level of satisfaction.
- Managed inventory, replenishing stock, and organizing the sales floor for optimal presentation.
- Provided recommendations for car repair solutions and related services.
- Processed customer transactions efficiently.
- Contributed to achieving monthly sales goals and promotions.
Crew Member
Regal Entertainment Group
05.2017 - 07.2018
- Greet and assist customers, addressing inquiries and resolving issues promptly.
- Process sales transactions while maintaining accuracy in cash handling.
- Provided excellent customer service in a high-volume setting, always ensuring a positive experience for moviegoers.
- Assisted guests with seating, answered questions about movie showtime, and directed guests to theaters.
- Ensured cleanliness and organization in the theater lobbies and auditoriums before and after shows.
- Enforced theater policies (e.g., no outside food and drink) and maintained a welcoming environment.
Education
Bachelor of Science - Recreation Administration Management
California State University, Sacramento
Sacramento, CA12-2023
Skills
- Integrity and honesty
- Industry awareness
- Market awareness
- Product knowledge
- Customer engagement
- Interactive communication skills
- Upselling strategies
- Conflict resolution
- Analytical thinking
- Self-discipline
- Sales support
- Leadership qualities
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Parts Professional
Elk Grove Toyota
02.2020 - Current
Retail Sales Associate
Oreily's Auto Parts
07.2018 - 02.2020
Crew Member
Regal Entertainment Group
05.2017 - 07.2018
Bachelor of Science - Recreation Administration Management
California State University, Sacramento
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