Ramsha Rhesa Krauss
Edmonton,Canada
Summary
Developed skills in customer relations and financial transactions within banking environment, seeking to transition into new field. Expertise in understanding and addressing client needs and executing financial operations. Aims to leverage these skills to contribute effectively in dynamic new role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Banking Associate
TD Canada Trust
09.2022 - Current
- Handled sensitive customer inquiries with discretion and professionalism, maintaining strict adherence to privacy regulations.
- Assisted customers in opening new accounts, ensuring thorough understanding of available products and services.
- Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
- Resolved complex customer issues promptly, escalating matters when necessary to ensure timely resolutions and maintain client satisfaction.
- Supported colleagues during peak periods as needed, fostering a positive team environment conducive to achieving shared goals.
- Processed loan applications diligently, resulting in increased loan approval rates for qualified borrowers.
Customer Service Representative
Bank of Montreal
07.2021 - 09.2022
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Updated and maintained database with accurate customer information and timely data entry
- Tracked all incoming calls and emails from customers using appropriate software applications
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
Customer Service Representative
AMPM SERVICE
07.2019 - 10.2021
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
- Memorized the company's product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service
- Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
- Provided information and support to agents in need of help when assisting a customer
Restaurant Supervisor
RICKY'S ALL-DAY GRILL
12.2017 - 01.2021
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Reconciled cash drawer and resolved discrepancies
- Organized worker training programs, resolved personnel problems, and evaluated employee performance that notably improved staff productivity
- Meticulously checked food and beverage delivery contents, to verify product quality and quantity regularly, which increased cost savings by 25%
- Maintained records required by government agencies regarding sanitation and food subsidies, which served as a reference, to ensure the safety of the restaurant and guests
- Decreased number of safety violations by 80%, by planning ahead for equipment maintenance and repairs, and coordinating a variety of services such as waste removal and pest control
Education
Post Degree Diploma - Business Administration
Langara College
Vancouver, BC06-2019
Bachelor of Arts - English
St. Mary's College
Philippines03-2014
Skills
- Rapid data entry skills
- Customer relationship development
- Excellent time management skills
- Problem-solving abilities
- Adaptive team player
- Cross-selling proficiency
Certification
IFIC (Investment Funds in Canada)
Timeline
Personal Banking Associate
TD Canada Trust
09.2022 - Current
Customer Service Representative
Bank of Montreal
07.2021 - 09.2022
Customer Service Representative
AMPM SERVICE
07.2019 - 10.2021
Restaurant Supervisor
RICKY'S ALL-DAY GRILL
12.2017 - 01.2021
IFIC (Investment Funds in Canada)
Post Degree Diploma - Business Administration
Langara College
Bachelor of Arts - English
St. Mary's College
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