Ramsha Maqsood
Vaughan,ON
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
13
13
years of professional experience
Work History
Assistant Manager of Operations
Carters Oshkosh
05.2023 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Prepared compliance reports and disseminated to upper management.
Assistant Manager
YMC INC
10.2019 - 04.2023
- Being a point of escalation for all customer service issues
- Ensuring consistently high level of customer excellence
- Providing clear leadership and direction to the customer service team on daily basis
- Recovered of misplaced and mishandled merchandise throughout the store maintaining an organized environment for our shopper's convenience and comfort
- Conducted one on one training of new hire sales representatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Customer service Co-ordinator
TJX, Winners & Marshalls
04.2015 - 09.2019
- Respond to service inquiries and coordinate resolutions with management and floor associates
- Complete shift start/end duties and generate reports for management
- Handled customer returns, answer questions about merchandise and manage exchanges
- Distribute merchandise to floor associates to be restocked in correct departments
- Documented lost items and handled customer inquires
- Cross-trained and provided back-up for other customer service representatives when needed
- Remained courteous and calm, even during moments of customer dissatisfaction
- Assisted team members when necessary in handling cash registers, organizing front line stock, labeling products, unloading merchandise and cleaning up.
Team lead line Cook
Tim Hortons
04.2014 - 11.2015
- Managed new station on a daily basis
- Maintained clean dinning area and hygienic environment ensuring satisfaction of all the customers
- Weighed and measured all foods to comply with the standard procedures
- Stored foods and ensured the food quality and portioned were the correct temperature and up to the standards
- Keep check on inventory and order new stock according to the requirements of the store
- Prepped stock for the next day, dated and label
- Handled the equipment with safety following the standard procedure.
Volunteer
Humanity First
02.2015 - 04.2015
- Raised money for various causes
- Informed people about different issues in the world
- Volunteer at soup kitchens and food banks.
Associate Sales Representative
Yummy Market
05.2014 - 10.2014
- Provided prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- Take customer orders at the deli counter, slices product for customer service and weigh, date, price, label and wrap all the products
- Understands and practices proper sanitation procedures and ensures the work area is always neat and clean
- Perform assigned tasks such as replenishing merchandise, preparation of products and setting up displays
- Develop product knowledge in all areas of Bakery Department.
Sunflower Nursery School
Kuwait
05.2012 - 08.2012
- Organized activities according to the children interests
- Taught children various literacy skills
- Practice hygiene skills
- Sharpen children mental skills by motivating them to do painting.
Tutor
International School of Kuwait and Pakistan
06.2011 - 07.2011
- Juniors basic Mathematics and English Skills
- Motivated juniors to engage in curricular activities
- Assisted teachers with various assignments during summer school.
Education
High School Diploma -
Humber College
Toronto, ON04.2016
Bachelors of Commerce -
Punjab College, Pakistan
01.2012
High school Diploma -
College of Pakistan and Kuwait
01.2010
Skills
- Task delegation
- New business expansion
- Employee scheduling
- Staff training
- Closing oversight
- Talent recruitment and development
- Team motivation
- Employee performance evaluation
- Scheduling Coordination
- Employee Supervision
- Training and mentoring
- Time Management
- Verbal and written communication
References
Available upon request
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Full Professional
Timeline
Assistant Manager of Operations
Carters Oshkosh
05.2023 - Current
Assistant Manager
YMC INC
10.2019 - 04.2023
Customer service Co-ordinator
TJX, Winners & Marshalls
04.2015 - 09.2019
Volunteer
Humanity First
02.2015 - 04.2015
Associate Sales Representative
Yummy Market
05.2014 - 10.2014
Team lead line Cook
Tim Hortons
04.2014 - 11.2015
Sunflower Nursery School
Kuwait
05.2012 - 08.2012
Tutor
International School of Kuwait and Pakistan
06.2011 - 07.2011
High School Diploma -
Humber College
Bachelors of Commerce -
Punjab College, Pakistan
High school Diploma -
College of Pakistan and Kuwait
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