RAMSHA AHMAD
Woodbridge
Summary
Dynamic and motivated professional seeking a challenging role where I can leverage my exceptional customer service, communication, and problem-solving skills to contribute to organizational success while growing personally and professionally.
Overview
15
15
years of professional experience
Work History
Broker
Billyard Insurance Group
11.2019 - Current
- Delivered tailored insurance solutions to meet diverse client needs, exceeding sales and service targets
- Established and maintained long-term client relationships, resulting in high retention rates
- Streamlined the insurance process by simplifying complex policies for clients
- Managed claims support and policy renewals with a strong focus on accuracy and efficiency
Supervisor
Tim Hortons
11.2012 - 10.2014
- Directed daily operations, ensuring smooth service during peak hours
- Mentored and motivated team members to meet performance goals and maintain high morale
- Handled escalated customer concerns, turning negative experiences into positive outcomes
- Improved efficiency by implementing new workflows and operational strategies
Sales Representative
SS Cell Phone Centre
12.2010 - 12.2011
- Consistently exceeded sales targets by matching customers with optimal cell phone plans and accessories
- Delivered expert advice on products and services, earning customer trust and loyalty
- Developed innovative strategies to attract and retain customers in a competitive retail environment
Cashier
Walmart
01.2010 - 06.2010
- Provided fast, friendly, and accurate checkout services to a high volume of customers
- Demonstrated strong attention to detail while handling transactions and resolving payment discrepancies
- Maintained a positive attitude under pressure, ensuring customer satisfaction during peak periods
Education
Grade12 Graduate -
Heartlake Secondary High School
Brampton, ONSkills
- Customer Service Excellence: Skilled in creating memorable client experiences and building lasting relationships
- Sales Expertise: Proven ability to identify customer needs and provide tailored solutions
- Leadership: Experience in leading teams, fostering collaboration, and driving team performance
- Problem Solving: Adept at resolving conflicts and challenges with a calm, solutions-oriented approach
- Adaptability: Thrives in fast-paced environments with the ability to multitask and meet deadlines
- Communication: Strong interpersonal and verbal skills, with an ability to effectively convey ideas and build rapport
- Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software
- Organization: Excellent time management, prioritization, and follow-up capabilities
- Attention to Detail: Ensures accuracy in all tasks, from documentation to customer interactions
Community Service
2009-01, Present, Coordinated and supported large-scale community events, including setup and logistics., Contributed to the upkeep of the mosque, fostering a clean and welcoming environment.
Languages
Urdu
Native or Bilingual
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Broker
Billyard Insurance Group
11.2019 - Current
Supervisor
Tim Hortons
11.2012 - 10.2014
Sales Representative
SS Cell Phone Centre
12.2010 - 12.2011
Cashier
Walmart
01.2010 - 06.2010
Grade12 Graduate -
Heartlake Secondary High School
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