Ramraj Singh
Los Angeles
Summary
Detail-oriented IT Consultant with a strong background in audio/video setup, hardware troubleshooting, and asset management. Demonstrated success in delivering first-line IT support, improving user experience, and ensuring effective technology solutions.
Overview
20
20
years of professional experience
Work History
Computer Services Consultant II
USC Division of Biokinesiology and Physical Therapy
09.2015 - 08.2025
- Provided first-line IT support for faculty, students, and staff in Physical Therapy department.
- Managed inventory of desktops, laptops, iPads, and peripherals using Asset Tiger Managers and checklists.
- Imaged PCs, laptops, and Macs for various departmental labs.
- Set up audio/video equipment and Zoom recording for classrooms and faculty meetings.
- Designed and printed medical posters for conferences using Adobe InDesign.
- Assisted faculty and students with ExamSoft software tech support.
Help Desk Technician
Herman Ostrow School of Dentistry of USC
Los Angeles
12.2012 - 08.2015
- Provide desktop support for over 600 end-users including students, faculty and staff in multiple locations.
- Perform diagnostics and troubleshooting of hardware issues for Mac and PC (Lenovo, Dell, etc.) as well as peripherals (signature pads, X-ray sensors, card swipers).
- Document helpdesk calls, follow up with users and escalate calls via helpdesk ticketing system.
- Train and dispatch student workers to resolve Helpdesk calls.
- Produce and update documentation regarding helpdesk procedures and problem resolution.
- Install and troubleshoot electronic health record software axiUm and Schick for X-rays.
- Provide primary Audio/Video support for multiple lecture halls.
- Create and maintain images using Ghost Enterprise.
- Maintain user accounts via Active Directory.
- Build and install PC’s for new users, update equipment inventory and asset tag as necessary.
IT Technician
Commline Inc.
Culver City
05.2011 - 11.2012
- Delivered comprehensive IT support for software, hardware, and training at Commline’s home office.
- Managed IP-based products, including MotoTRBO and Telex communication systems.
- Designed, implemented, and oversaw post-sales management of communication systems.
- Configured computer workstations for users, ensuring installation and functionality of necessary software.
- Assisted service team in daily management of customer interactions and needs.
- Engineered and troubleshot radio and repeater systems for clients including Los Angeles Times and Sony Studios.
Grammy Museum Technical/Desktop Support II
Anschutz Entertainment Group
Los Angeles
11.2008 - 05.2011
- Delivered local and remote desktop support for corporate headquarters and 12 satellite locations.
- Diagnosed and resolved hardware issues for Mac and PC systems.
- Documented helpdesk tickets and resolutions within helpdesk ticketing system.
- Provided phone support for all AEG users to ensure prompt assistance.
- Supported IT needs for all Grammy Museum exhibits, enhancing visitor experiences.
- Set up audio equipment and operated soundboard for live concerts and interviews.
- Configured lavalier microphones and projectors for presentations and educational classes.
- Maintained audio and video equipment daily for Grammy Museum events.
Customer Support Specialist II
Virgin Entertainment Group
Los Angeles
02.2006 - 10.2008
- Provided PC and laptop support for approximately 1,100 Virgin Megastore U.S. users, both onsite and remotely.
- Created and maintained system images using Ghost Enterprise software.
- Troubleshot hardware issues for Dell and IBM desktops and laptops.
- Implemented IBM Electronic Service Call software to enhance service efficiency.
- Installed and maintained Cisco VPN software to ensure secure connectivity.
- Supported POS hardware and software across all Virgin Megastores.
- Administered user accounts via Cisco Unity Call Manager and tracked service calls using Support Wizard software.
Skills
- IT support and help desk management
- Audio and video setup
- Hardware troubleshooting
- Asset management
- Customer relationship management
- Technical support
- Problem solving
Timeline
Computer Services Consultant II
USC Division of Biokinesiology and Physical Therapy
09.2015 - 08.2025
Help Desk Technician
Herman Ostrow School of Dentistry of USC
12.2012 - 08.2015
IT Technician
Commline Inc.
05.2011 - 11.2012
Grammy Museum Technical/Desktop Support II
Anschutz Entertainment Group
11.2008 - 05.2011
Customer Support Specialist II
Virgin Entertainment Group
02.2006 - 10.2008
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