Summary
Overview
Work History
Education
Skills
Certification
Projects Handled
Major Accomplishments
Languages
Timeline
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Ramprasad Krishnamurthy

New Westminster,BC

Summary

IT Infrastructure Management Professional with 20 years of career success in sizing, planning, designing, implementing & supporting Messaging and Collaboration Solutions with Microsoft Exchange, Lync Server, Office 365, skype for business, Active Directory solutions, CyberArk, VMware, Citrix and Azure, Azure AD, AWS administrator, Ms Teams, Intune, Bit titan, basic networking, IronPort, email security using Multi-factor authentication, Proofpoint, cloud computing, virtual machine environment maintenance, seeking managerial assignments across Multi-platform technology integration and optimization

Overview

21
21
years of professional experience
1
1
Certification

Work History

Infrastructure / Messaging Architect

HTC Global Services (India)
07.2019 - Current
  • Responsible for operations and support for Office 365, all versions of Exchange, Active Directory, Windows, Azure systems, Zimbra, Mail watch, IMSVA TrendMicro for HTC and HTC-acquired companies, and on-demand basis for external clients
  • Planned, Designed, and Implemented a hybrid environment of O365 cloud for HTC infra with the merger of 2 other acquired companies under the same Domain name
  • Planning and execution of tenant-to-tenant Data migration using Bit Titan
  • Took overall AD and Account operation from the Bangalore team to centralize the account creation process and have a uniform process across the board
  • Escalation point for all discovery and compliance-related incidents
  • Keeping consistent track of the tickets in the open queue and messaging queue to get the issue addressed correctly and in a timely manner
  • Consultant Architect for all messaging and AD migration projects.

Senior Consultant

Moksh Tech (India)
07.2018 - 07.2019
  • Responsible for operations and support for Office 365, all versions of Exchange, Proofpoint, IronPort, Active Directory, Windows, and Azure systems for close to 150 clients around the world
  • Escalation point for all discovery and compliance-related incidents
  • Consultant for all messaging and AD projects
  • Single point of contact for all issues with regards to Tivoli identity manager
  • (Webseal), CyberArk and Messaging

Senior System Administrator

DBS Bank (Singapore)
10.2015 - 06.2018
  • Designed, planned, documented, and oversaw the migration of the Existing Exchange 2010 environment to Office 365
  • Responsible for operations and support for Messaging and Collaboration systems at DBS Bank with 32000 users spanning 5 continents and 16 countries
  • Point of contact for all other departments integrating with Office365, Exchange 2010, AD, Azure, Proofpoint, CyberArk, and Tivoli Secure Access Manager
  • Single point of contact for all issues with regards to Tivoli identity manager
  • (Webseal).

Lead Exchange Engineer

HTC India Pvt Ltd (India)
- 10.2015
  • In this I was the lead exchange engineer for team 5, 1 offsite and 4 onsite in USA
  • The role was to maintain and upgrade the current environment of the Exchange 2007 geo cluster to an Exchange 2010 DAG cluster and stabilize the environment
  • Upgrade the existing OCS servers to Lync for business servers
  • (Implementation only, installation and configuration of the OS on the server installing Lync 2013.

System Administrator

DBS Bank (Singapore)
12.2012 - 10.2014
  • Payroll of: Nityo Infotech (Singapore)
  • Recognized and awarded Team lead position in 3 months
  • Cleaning up of the existing environment, inventory of all other applications liaising with the Exchange and Active Directory
  • Documenting the requirements and planning and sizing for future growth and building design documents
  • Executing the Documented design in a pre-production environment as proof of concept and implementing on a Production environment
  • Coordination of business continuation planning during and after the upgrade of Exchange systems
  • Responsible for creating post-implantation documentation for the service desk and Message and collaboration team for day-to-day issues
  • Addressing any high-severity issues and outages for the messaging environment
  • Post resolution, creating Root cause Analysis and prevention documentation.

Technical Services Professional

IBM India (India)
02.2010 - 10.2012
  • The clients were Gates, Sab Miller, Gtaa, and L&G
  • Maintain day-to-day operation of exchange servers and Active directory servers
  • Handle any requirement from the customer for integration and collaboration with Exchange or AD
  • Handling and resolution of outages and then providing root cause analysis for the issues
  • Change and patch management of the exchange and AD servers
  • Project handled: Knowledge transfer, orientation, and stabilizing of the business-as-usual exchange team.

Technical Consultant

Wipro BPO (India)
05.2008 - 01.2010
  • Worked as a Technical Consultant for MS Exchange with XADM
  • Remote support through a live session
  • Working on the server console of the customer and resolving the customer call.

Sr. Technical support professional

Sutherland Global Services (IN)
07.2006 - 05.2008
  • For the month of Dec '06 was awarded with the best support professional
  • Promoted to Senior Tech (technical floor leader) in Jan '07
  • Remote 24/7 IT supports to client worldwide mostly in Canada and the U.S through telephone
  • Taking remote connections using Easy Assist and live meetings
  • Joined as a team member then was promoted to SME within 6 months
  • Later promoted as an escalation team SME.

Server Administrator

The Millennium Service (India)
05.2003 - 12.2005
  • Awarded the employee of the year Oct '04
  • Responsible for the daily operation of all servers including AD, Exchange, SharePoint, and Backup servers
  • Creation of users, and maintenance of the database records for HR
  • Fixing user's issues related to network, connectivity printer, and fax machines.

Education

GED -

The Hotel Academy
Chennai, India

PG Diploma in Cloud Computing - Cloud Computing

CalTech
USA
12.2023

Skills

  • Understanding the business
  • Service Desk Management
  • Flexible and adaptable
  • Business Insight
  • Root cause Analysis
  • Operations Management
  • Escalation Management
  • Documentation skills
  • Disaster Recovery
  • Training & Mentoring
  • Client management
  • Server and patch management
  • Transition
  • Exchange migration
  • Mail data migration

Certification

  • Microsoft Certified Professional (M.C.P) for Windows XP and Windows 2003 Server
  • Microsoft Certified Technology Specialist for Windows Vista
  • Microsoft certified professional for Pro: Exchange Server 2007, Designing
  • Microsoft certified professional for TS: Exchange Server 2010, configuring Microsoft Certified Solution Associate Office 365

Projects Handled

  • Migration from physical machine to virtual machine and upgrade to 0365 for cciweb client, Jan '22 - July '22, Rewarded by the client for the successful completion of the project.
  • Planned and deployed AD and Exchange migration for the client Aspen Valley, June '21 - Oct '21, Rewarded by the client for the successful completion of the project.
  • Planning and execution of tenant-to-tenant Data migration using Bit Titan for HTC Infra, Jan '21 - April '21
  • Planned, Designed, and Implemented a hybrid environment of O365 cloud for HTC infra with the merger of 2 other acquired companies under the same Domain name, Sept '19 - Dec '21
  • Centralizing the process of account creation process having a uniform process across the board and Enabling Multi-factor Authentication for the users, Jul '19 - Sept '19
  • Designed, planned, documented, and oversaw the migration of the Existing Exchange 2010 environment to Office 365 (DBS bank), A cash award was provided for the successful completion of the project (profit sharing)
  • Planning, designing, and implementing the exchange 2010 from the current 2003 environment (DBS Bank), A cash award was provided for successful in-time completion of the project (profit sharing)
  • The role was to maintain and upgrade the current environment of the Exchange 2007 geo cluster to an Exchange 2010 DAG cluster and stabilize the environment
  • Upgrade the existing OCS servers to Lync for business servers (Implementation only, installation and configuration of the OS on the server installing Lync 2013
  • Project cleanup: Cleaning up of the existing environment, inventory of all other applications liaising with the Exchange and Active Directory (DBS Bank) (Feb '13 to Dec '13)
  • Implementation of the hybrid environment of O365 for Planning and implementation of upgrades on Exchange and AD
  • Transitioning of the desktop to VM (P2V migration)
  • Knowledge transfer, orientation, and stabilizing of the business-as-usual exchange team (For a new client in the UK) Feb '12 to Sept '12
  • IBM Achiever award for the successful project transition

Major Accomplishments

  • Scoping, Designing, sizing, planning, implementation, and Office 365 cloud migration of HTC and its acquired companies.
  • Scoping, sizing, planning, implementation, and design of 32000 user environment from Exchange 2003 Cluster to Exchange 2010 Dag cluster across two Geo centers.
  • End-to-end planning, and design documentation of Exchange 2007 resource forest to Exchange 2010 single forest setup
  • Discovery, sizing, planning, design documentation, and implementation of a Hybrid environment between Exchange 2010 Organization and Office 365, AAD Connect, and ADFS.
  • Service desk management & Disaster recovery – Documented common recurring Issues created a run book and operationalized it.
  • An offshore assignment for a new account transition in the first year with IBM. Completed the transition and was the first service line to take BAU offshore and stabilize operation from offshore within 3 months.

Languages

English
Native or Bilingual
French
Elementary

Timeline

Infrastructure / Messaging Architect

HTC Global Services (India)
07.2019 - Current

Senior Consultant

Moksh Tech (India)
07.2018 - 07.2019

Senior System Administrator

DBS Bank (Singapore)
10.2015 - 06.2018

System Administrator

DBS Bank (Singapore)
12.2012 - 10.2014

Technical Services Professional

IBM India (India)
02.2010 - 10.2012

Technical Consultant

Wipro BPO (India)
05.2008 - 01.2010

Sr. Technical support professional

Sutherland Global Services (IN)
07.2006 - 05.2008

Server Administrator

The Millennium Service (India)
05.2003 - 12.2005

Lead Exchange Engineer

HTC India Pvt Ltd (India)
- 10.2015

GED -

The Hotel Academy

PG Diploma in Cloud Computing - Cloud Computing

CalTech
Ramprasad Krishnamurthy