Ramona Mirabela STELEA
Winnipeg,MB
Summary
Well-qualified HR leader skilled in managing employees, associates and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver and persuasive communicator with open and authoritative style.
Overview
18
18
years of professional experience
Work History
Human Resources Business Partner & Talent Manager
B.R.D. - Groupe Société Générale S.A.
08.2018 - 02.2024
- Managed a number of 280 employees
- Promoted and enabled necessary changes to align operations with strategic plans.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Advised senior management on organizational development and change management initiatives.
- Partnered with senior leaders on organizational development initiatives for continued growth.
- Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
- Facilitated effective communication between management and staff, fostering a positive work environment.
- Optimized workforce planning and resource allocation for improved operational efficiency.
- Instructed senior leaders on appropriate employee corrective steps.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Fostered strong relationships with external partners such as universities and employment agencies for enhanced networking opportunities.
- Championed diversity and inclusion initiatives, cultivating a welcoming organizational culture for all employees.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Established succession planning processes to ensure leadership continuity within the company.
Head of the Banking Agency
B.R.D. - Groupe Société Générale S.A.
11.2009 - 07.2018
- Responsible for achieving assigned budgets, in accordance with the strategic objectives of the bank and of the group.
- Developed strong communication and organizational skills through working on group projects.
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and monitored commercial activities, coordinated and promoted the sale of banking products.
- Managed, animated, controlled and motivated the subordinate team to fulfill the objectives of the banking unit.
- Acted as the main client advisor and managed a portfolio of natural and legal clients.
- Set and evaluated the individual performance objectives of subordinate employees.
Banking Adviser
B.R.D. - Groupe Société Générale S.A.
03.2008 - 11.2009
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Strengthened customer relationships through timely follow-ups and proactive communication.
- Improved branch sales performance by cross-selling various banking products and services.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Conducted comprehensive financial reviews to identify clients'' needs and recommend appropriate solutions.
- Assisted in the management of risk by adhering to compliance policies and procedures when interacting with clients.
- Collaborated with team members to achieve branch targets and improve overall performance.
- Facilitated smooth account opening processes for new clients, ensuring accurate documentation and efficient service delivery.
- Provided guidance on investment options, helping clients make informed decisions to achieve their financial goals.
- Contributed to client retention efforts by maintaining a high level of professionalism and exceptional customer support.
Banking Operator
B.R.D. - Groupe Société Générale S.A.
12.2005 - 02.2008
- Ensures sale and promotion of bank products and services; Provides and supervises the banking unit cash movement;
- Ensures and operates cash operations, as required by individual customers and firms;
- Ensures document checking and processing related to the operations ordered by customers;
- Manage and process clients requests related to the card activity.
Education
Certificate - Human Resources Specialist
Commerce And Industry Chamber of Brasov
Romania01.2019
Master's Degree, EQF 7 - International Relations
Transylvania University of Braşov (accredited Public University)
Romania07.2018
Bachelor of Economic Science, EQF 6 - International Relations
Faculty of Economic Sciences, "Dimitrie Cantemir" University of Braşov (accredited Public University)
Romania07.2016
Baccalaureate (School-Leaving Certificate), EQF 4 - Junior Programmer
IT High School Brasov
Romania07.2000
Skills
- Capacity of quick adaptation within a multi-cultural environment
- Empathic Spirit
- Cross-Functional Collaboration
- Teamwork skills
- Spirit of creativity and initiative
- Excellent communication skills
- Ability to react quickly and effectively in situations of crises and to coordinate a team
- Capacity of synthesis and analysis
- Decision-making capacity
- Perseverance
- Problem-Solving
- HR analytics
- Hiring and Onboarding
- Exit Interviews and Processes
- Career Pathing
- Confidential Document Control
Languages
English
Full Professional
French
Limited Working
Timeline
Human Resources Business Partner & Talent Manager
B.R.D. - Groupe Société Générale S.A.
08.2018 - 02.2024
Head of the Banking Agency
B.R.D. - Groupe Société Générale S.A.
11.2009 - 07.2018
Banking Adviser
B.R.D. - Groupe Société Générale S.A.
03.2008 - 11.2009
Banking Operator
B.R.D. - Groupe Société Générale S.A.
12.2005 - 02.2008
Certificate - Human Resources Specialist
Commerce And Industry Chamber of Brasov
Master's Degree, EQF 7 - International Relations
Transylvania University of Braşov (accredited Public University)
Bachelor of Economic Science, EQF 6 - International Relations
Faculty of Economic Sciences, "Dimitrie Cantemir" University of Braşov (accredited Public University)
Baccalaureate (School-Leaving Certificate), EQF 4 - Junior Programmer
IT High School Brasov