RAMONA SYLVAN
Brampton,Ontario
Summary
Results-driven professional with 8 years of experience in aviation government relations. Expertise in strategic thinking, project management, and people development. Demonstrated ability to oversee daily operations across business segments and departments, while fostering a positive organizational culture and empowering teams. Committed to driving operational excellence and enhancing stakeholder relationships.
Overview
8
8
years of professional experience
Work History
Site Manager - TORONTO FIR
Nav Canada
Toronto, Ontario
07.2023 - Current
- Supported the implementation of National Initiatives projects to enhance operational efficiencies.
- Delivered and managed all air navigation services and operations at various sites.
- Accountable for health, safety, security inspections, and the investigation of incidents and complaints.
- Conducted regular audits of aviation safety standards to ensure compliance and operational integrity.
- Identified and implemented improvements in productivity and service delivery.
- Planned, allocated, and managed financial budgets and human resources effectively.
- Maintained strong internal and external stakeholder relationships to optimize operational performance.
- Experienced in working within a unionized environment, collaborating with union representatives to address employee concerns, and negotiate agreements.
Portfolio Strategic Manager
Allied Universal
Toronto, ON
08.2022 - 07.2023
- UPS Aviation Cargo Screening contract for 10M of revenue. Training, Tracking, and certifying screening officers across Canada.
- Liaison between the client and the company.
- Supported high potential advertisers in quickly reaching performance goals and remaining productive throughout endeavors.
- Communicated account status regularly and escalated business concerns to senior leadership team.
- Oversaw key account relationships by gaining in-depth understanding of needs and interacting directly with key clients.
- Developed KPIs and measured by conducting business reviews to track progress and assess client commitments against achievement.
Director of Security
Toronto Park Hyatt Hotel
03.2022 - 08.2022
- Direct and oversee 24/7 Security Operations with a team of 5
- Created SOPs for hospitality operations
- Develop training plans, hiring, scheduling, mentor, and coach security team
- Serves as Chair of Committee for Health and Safety at Toronto Park Hyatt Hotel - Collaborative relationships with cross-functional partners across the enterprise including
- Engineering, IT, Finance, Legal, and Hotel Operations - Providing expert counsel and guidance to senior management on information security and its impact across business strategy, programs, products/services, and operations
- Develop and Lead Emergency response, contingency programs, and planning - Implement the delivery of hazard identification and threat/risks assessment - Delivering training for incident management, emergency management, safety, and security procedures and awareness.
Operations Training Manager
Gardaworld Security Inc
01.2020 - 01.2022
- Training Central Region Managers (TORONTO, OTTAWA, CLASS 2 AIRPORTS) 2 - Create, maintain and deliver GardaWorld internal training for Operation and
- Screening Point Managers
- Create testing to determine knowledge and understanding - Develops mentorship programs to further enhance managerial abilities - Creates continues learning programs for existing management as well as new managers for initial training - Coaches, develops and follows-up with management employees during their probationary period - CATSA Standard Operating Procedures and expectation
- Delivers and train managers on Transport Canada / CATSA’s Procedures for airport Security - Manage and Track all CATSA Training for managers using LMS and internal tracking system - Holds strong relationship with stakeholders (CATSA, GTAA, Law Enforcement)
Acting General Manager of Operations
Gardaworld Security Inc
05.2021 - 06.2021
- Motivate and Lead 45 Managers with 1000 Unionized staff - Liaise daily with client and other airport stakeholders to facilitate efficient operations with long-term and short-term policy and SOPs - Create and implement corrective actions to improve security and operational deficiencies - Maximize revenue by achieving client implemented KPI’s - Meetings with Union Chief Stewart to address concerns - Conducting Interviews and Hiring employees
Operations Manager
Gardaworld Security Inc
01.2018 - 01.2020
- Responsible for all security operations in Terminal 1 of Toronto Pearson
- International Airport - Manage and Access Screening Point Managers Performance across the department - Proactively plan, access, and report any interaction with CATSA, GTAA,
- Airlines - Create staff budget using logistics from CATSA from overseeing coverage plan - Deliver operational development plan to managers - Communicate rapidly with CATSA and all government stakeholders daily
Screening Point Manager
Gardaworld Security Inc
01.2017 - 01.2018
- Manage care and control of screening checkpoints within Terminal 1 - Investigate, Analyze and Resolve internal complaints - Manage employee Scheduling for optimal coverage and performance - Mentor, motivate, correct, and discipline unionized screening officers
Education
Bachelor’s of Arts - Social Science
York University
01.2016
Diploma - Police Foundations
Seneca College
King City, ON01.2013
Skills
- Client Stakeholder strategic relationships
- Security and Investigations
- Aviation Operations
- Training and Development
- Visionary Leadership
- People and Culture
References
References
Available upon request.
Timeline
Site Manager - TORONTO FIR
Nav Canada
07.2023 - Current
Portfolio Strategic Manager
Allied Universal
08.2022 - 07.2023
Director of Security
Toronto Park Hyatt Hotel
03.2022 - 08.2022
Acting General Manager of Operations
Gardaworld Security Inc
05.2021 - 06.2021
Operations Training Manager
Gardaworld Security Inc
01.2020 - 01.2022
Operations Manager
Gardaworld Security Inc
01.2018 - 01.2020
Screening Point Manager
Gardaworld Security Inc
01.2017 - 01.2018
Bachelor’s of Arts - Social Science
York University
Diploma - Police Foundations
Seneca College
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