Summary
Overview
Work History
Education
Skills
Timeline
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Ramona Richard

Ramona Richard

Host
Wasaga Beach,ON

Summary

Motivated costumer service worker with 20 years of expertise in the area, and ready to provide a pleasant client experience and contribute to team success. Cheerful and hardworking with empathy and positive attitude towards her coworkers and costumers. Reliable and highly effective at managing multiple simultaneous tasks in busy environments. Ready to help the company achieve its goals.

Overview

19
19
years of professional experience
3
3
Languages

Work History

Dishwasher \ Kitchen Helper

Gateway Casinos
08.2023 - Current
  • Worked as a dishwasher/kitchen helper a 6 months period at Getaway Casinos.
  • Improved workflow efficiency in tight spaces while maneuvering heavy trays of dirty dishes from dining room dishwashing station without incident.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
  • Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
  • Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
  • Trained new staff on food preparation and safety procedures.
  • Ensured compliance with health regulations by maintaining proper food handling techniques and sanitation procedures during all tasks.

Dishwasher

Gateway Casinos
09.2022 - 08.2023
  • Worked as a dishwasher a 1 year period at Gateway Casinos.
  • Received a recognition as employee of the month for outstanding performance and commitment.
  • Maximized dishwasher efficiency by regularly inspecting and performing minor maintenance on the machine when necessary.
  • Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
  • Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
  • Improved workflow efficiency in tight spaces while maneuvering heavy trays of dirty dishes from the dining room to the dishwashing station without incident.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
  • Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.

Airbnb Host

Self Employed
04.2019 - 11.2021
  • Worked as an Airbnb hostess for a 2 years and 8 months period.
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
  • Coordinated with professional cleaning services between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
  • Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
  • Implemented an efficient system for managing reservations, payments, and financial records related to Airbnb hosting activities.
  • Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.

Entertainment Manager

Gran Caribe Hotels
11.2015 - 04.2018
  • Worked as Entertainment Manager for a 2 years and 5 months period at Hotel Pelicano in Cayo Largo del Sur, Cuba.
  • Received “Melia Distingue” honorific award due to high performance and commitment with the company.
  • Improved team productivity by creating efficient workflows and implementing best practices in project management techniques.
  • Expanded company''s market reach by identifying new opportunities for growth within the entertainment industry.
  • Increased revenue by negotiating favorable contracts with sponsors and advertisers.
  • Developed comprehensive timelines and schedules to effectively manage multiple projects simultaneously.
  • Conducted post-event evaluations to identify areas for improvement and inform future planning efforts.
  • Coordinated complex logistics for large-scale entertainment events, ensuring seamless guest experiences.
  • Collaborated with talent agents to secure top performers for entertainment events.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Monitored budget and expenditures, keeping facility within budget.

Tourist Entertainer

Gran Caribe Hotels
11.2004 - 12.2015
  • Worked as a tourist entertainer a 11 years period at Cayo Largo del Sur, Cuba.
  • Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests throughout the booking process.
  • Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
  • Showcased versatility by performing in a range of entertainment styles including comedy, music, magic, and dance routines.
  • Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
  • Contributed creative ideas for new show concepts during brainstorming sessions with fellow performers or event planners.
  • Collaborated with production teams to ensure seamless integration between performance elements such as lighting, sound, and visual effects.
  • Expanded clientele base through active networking at industry events and conferences.
  • Mentored aspiring entertainers, providing guidance on technique development and career advancement strategies.
  • Engaged with audiences to create memorable experiences at live performances.
  • Collaborated with other entertainers to create engaging acts.

Education

Associate of Arts - Tourism Entertainer

Fromatur School
Cuba
05.2001 -

Skills

Cleaning and sanitizing

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Timeline

Dishwasher \ Kitchen Helper

Gateway Casinos
08.2023 - Current

Dishwasher

Gateway Casinos
09.2022 - 08.2023

Airbnb Host

Self Employed
04.2019 - 11.2021

Entertainment Manager

Gran Caribe Hotels
11.2015 - 04.2018

Tourist Entertainer

Gran Caribe Hotels
11.2004 - 12.2015

Associate of Arts - Tourism Entertainer

Fromatur School
05.2001 -

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