Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ramona MacLeod

Nanaimo

Summary

Results-driven Quality Assurance professional with a proven track record in software testing and defect management. Recognized for collaborative approach and commitment to delivering high-quality results. Trusted team member who adapts to evolving project requirements, utilizing strong attention to detail and analytical skills. Comprehensive experience in ensuring product quality and compliance with industry standards. Demonstrates strong analytical skills and methodical approach to identifying and resolving issues. Adept at collaborating with cross-functional teams to achieve optimal results and adapt to evolving project needs. Highly reliable with expertise in software testing, process improvement, and risk management. Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills and extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers. Versatile skills in project management, problem-solving, and collaboration bring a fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Thorough team contributor with strong organizational capabilities, experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Exceptional communication and project management skills. Detail-oriented individual with proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Innovative technology professional with several years of diverse experience, skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

21
21
years of professional experience

Work History

Quality Assurance Analyst

Community Living BC
05.2018 - Current
  • Provided Service Delivery Manager back up coverage during 2024 Holiday season
  • Collaborated with multiple stake holders (Forensics, Island Health, Corrections, Ministry of Social Development, Indigenous Nations, Behavioral Consultants) to develop, implement, and oversee two resources for individuals with multiple complex needs
  • One resource created for individuals with addiction and mental health issues
  • One resource created for individuals being conditionally released from Forensic Psychiatric Hospital who had been deem not criminally responsible for their actions
  • Experience facilitating CLBC policy change regarding the transfer of Direct Homeshares caregivers to Agency Coordinated Homeshare
  • Direct experience working with families and individuals to ensure policy adherence to Individualized Funding models
  • Developing service contracts or agreements and negotiating the costing details and quantities
  • Responsible for approximately $10,000,000 in contracts in 2024/2025
  • Negotiating contract costing and advising on requirements for corrective action in contracted service delivery
  • In the 2024/2025 fiscal year, realized $125,000 in savings
  • Consulting with Facilitators (social workers) about support requests, service availability, and resource suitability
  • Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues
  • Monitored 45 various programs in 2024/205
  • Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
  • Recruiting and developing new service relationships
  • Ensuring service collaboration and developing cost-sharing agreements
  • Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
  • Reviewing financial reports to ensure delivery of services for approved funding supports
  • Perform quality assurance investigations where appropriate
  • Assist with training of new hires

Administrator (Part-Time)

Nanaimo Friends of Schizophrenia Non-Profit Housing Society
12.2008 - Current
  • Administrator of two apartment buildings (one with 15 units, and one with 20 units)
  • Supervise 3 direct reports and various on-call contractors
  • Liaison between tenants (who have either Schizophrenia, mental illness or) and their applicable support systems (mental health, family, friends, outside agencies)
  • Monitor and report on evolving administration and financial activity (budget of approximately $220,000) to the Board of Directors
  • Due to the global economy of increased insurance costs and the nature of our business, property insurance rose from approximately $8,000 (2008) to $70,000 (2025)
  • We had to take quick action and partnered with Canadian Mental Health Association (CMHA) so that we could still offer affordable rents to tenants for safe affordable housing
  • Historically we charged $450/month rent but due to increased insurance cost we had to adjust the way we did business
  • We eliminated Shaw Cable (savings of $18,000 annually) and also, new tenants placed had a rent of $900 month (CMHA subsidized rents $450 /month)
  • Within one year of implementing our plan to change business, we were no longer running at a loss
  • Identify when tenants are at potential risk to themselves or others and contact support systems to assist with preventative safety measures
  • Successfully obtained $15,000 annual Property Tax Grant Exemptions from City of Nanaimo
  • Maintain successful working relationship with supporting agencies, VIHA, BC Housing, MSDPR, and Canadian Mental Health Association
  • Responsible for the rent collections, tenant changes, building maintenance
  • Assisted with the purchase and renovation of 2nd building that was acquired in September 2010
  • Ensure Society follows legislation to maintain Registered Charity status and Society status
  • Responsible for all financial aspects: accounts payable, accounts receivable, budgets, monthly and year end reporting, bank reconciliations, and payroll
  • Provide various reports (administrative and financial) of varying degrees of complexity while ensuring information is understood by various types of stakeholders
  • Effectively manage emergencies and provide support to individuals when needed
  • Host Annual General Meetings with the Board of Director and provide details regarding the year in review
  • Oversee complete apartment renovations which have included total disaster restorations from fire, flood, hoarding, and pest infestations
  • Each building has had one flooding, one building has had one small fire, and each building has had bedbugs
  • These incidents required project planning to ensure the building, tenants, and employees were safe while also ensuring fiscal responsibility
  • During these projects I take the lead and oversee these projects from finish to end
  • Simply Accounting software used for financial data
  • MS Excel and MS Word used for all other reports

Contract Clerk

Community Living BC
11.2007 - 04.2018
  • Preparing, administering and monitoring contracts for the delivery of CLBC-supported services and funding per current legislation, contract specifications, and agency policy and procedures within a regional area
  • Maintaining a computerized status log and database of all regional contracts and providing up-to-date reports
  • Maintaining physical and electronic files for people with developmental disabilities and their families, along with a general filing system
  • Providing word processing, data input & typing support such as correspondence, mail merges, meeting minutes, forms, client information
  • Greeting, screening and directing families and persons with developmental disabilities to appropriate offices and agencies for service
  • This will include establishing and maintaining positive relations under possible adverse or emotional circumstances
  • Maintaining knowledge of staff whereabouts, booking appointments and meeting rooms, monitoring appointment list and notifying staff of arrivals
  • Liaising with Quality Service Analysts for initial, renewal and modification contracts
  • Verifying that backup and source documents are accurate, complete and compliant and are approved by appropriate spending authority per CLBC policy and procedure
  • Resolving transactions that are not in compliance, referring complex transactions to the supervisor
  • Liaising with service providers and Quality Service Analysts to assemble and prepare all relevant information necessary to create requests and other procedures to ensure the contracting process meets all required legislative requirements
  • Provide training to new hires
  • Noted as provincial lead for complex vehicle contracts

Coordinator of Finance and Administration

Nanaimo Family Life Association
06.2005 - 11.2007
  • Budget creation, monitoring and reporting to Executive Director and Board of Directors
  • Updated policies and procedures within the financial program to ensure they met CARF requirements
  • While with Nanaimo Family Life, the agency decided to go from a Union to Non-Union; in addition, it was decided to cease all government funded contracts and return to its grass roots origins
  • I was a main point person for the closure of the contracts and termination of employees (approximately 25 employees)

Financial Officer Manager

Kwumut-Lelum Child & Family Services Society
04.2004 - 06.2005
  • Budget creation, monitoring and reporting to Executive Director and Board of Directors
  • Worked with Indigenous Services Canada and local provincial ministries to ensure revenues and expenses followed legislation
  • Chaperone Indigenous Youth in Care to various events

Education

Bachelor of Commerce - Accounting

Thomspon Rivers University

CLBC Adult Guardianship Investigation Training -

CLBC Behavior Safety Plan and Support Training -

Skills

  • Strategic Resource Distribution
  • Negotiation Tactics Expertise
  • Proficient in Meeting Management
  • Stakeholder Collaboration
  • Remote Workforce Coordination
  • Employee Coaching
  • Targeted Performance Enhancement
  • Employee Growth Framework
  • Continuous Improvement
  • Cross-Functional Teamwork
  • Service Excellence
  • Analytical Decision-Making
  • Team Building
  • Team Leadership

Accomplishments

  • Developed detailed and well-received test plans, test cases and test scripts that became company standards.
  • Cultivated long-term relationships with product marketing, software, and hardware personnel through dynamic listening and communication skills.
  • Assessed potential issues and recommended solutions that were within budget constraints.
  • Took on tasks originally assigned to peers to decrease their workloads, completing them within expected time constraints.
  • Given a priority project after the previous Q&A specialist abruptly left the company, completing the project on time and within budget through dedicated oversight.
  • Coordinated weekly team meetings as module lead, resulting in improved communications and better overall work relationships among project personnel.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Full Professional

Timeline

Quality Assurance Analyst

Community Living BC
05.2018 - Current

Administrator (Part-Time)

Nanaimo Friends of Schizophrenia Non-Profit Housing Society
12.2008 - Current

Contract Clerk

Community Living BC
11.2007 - 04.2018

Coordinator of Finance and Administration

Nanaimo Family Life Association
06.2005 - 11.2007

Financial Officer Manager

Kwumut-Lelum Child & Family Services Society
04.2004 - 06.2005

CLBC Adult Guardianship Investigation Training -

CLBC Behavior Safety Plan and Support Training -

Bachelor of Commerce - Accounting

Thomspon Rivers University
Ramona MacLeod