RAMONA HAFFEEZ
BOND HEAD,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Resourceful Before and After School Care Assistant adept at creating fun, engaging activities while ensuring children's safety. Strong background in child development and experienced in fostering inclusive environments that promote social, emotional, and academic growth. Skilled in managing diverse groups of children with patience and kindness. Ensured positive impact on children's lives by helping them develop life skills and confidence through interactive learning experiences.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Before and After School Care Assistant
Bradford Progress Childcare Centre
10.2019 - 08.2025
- Established and maintained safe play environment for children.
- Used clear communication and professionalism to develop constructive relationships with families.
- Enforced rules to teach good manners and maintain safe environment.
- Monitored children's play activities to verify safety and wellness.
- Communicated with parents about daily activities and any concerning behaviors.
- Employed positive guidance strategies to encourage children and improve behavior.
- Supervised and cared for children ages Kindergarten to Grade 9.
- Supported children's emotional and social development with one-on-one attention.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
- Maintained neat environment by organizing toy bins and bookshelves.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Recorded child behavior, food and medication information for supervisors.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
Receptionist
Progressive Hardwood Flooring
01.2011 - 01.2013
- Managed all expense control procedures including bank account reconciliation, billings, invoicing and deposits
- Preparing and documenting monthly income and expenditures electronically
- Calculate all taxes, prepare paystubs and writes checks for employees
- Research account transactions, demonstrating the ability to resolve any discrepancies
- Establish and maintain an accurate filing system.
- Updated and recorded customer or client information to maintain accounts.
Cashier
The Home Depot
01.2008 - 01.2011
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Discounted purchases by scanning and redeeming coupons.
Medical Secretary
Markham Town Square Medical Centre
01.2007 - 01.2008
- Scheduling appointments, checking messages and returning calls, faxing and following up on referrals
- Conducting height and weight measurements for adults and children, recording babies' height, weight and head circumference and documenting results
- Managed records efficiently, completed filing and charting, and appropriately sorted, stamped, and filed patients' reports
- OHIP Billing, typing letters, processing insurance claims, and processing cash transactions for SCLERO patients
- Order office supplies and maintained a clean and organized working environment
- Other daily duties include checking and documenting the vaccine refrigerator's temperature and opening the office at the designated time
- The readiness of files and reception area, ensuring that rooms are ready, and the front desk is operational at the start of business hours
- All other duties pertaining to medical office administration
Education
Diploma - Human Resources Management
CCBST
10.2024 - 01.2026
Graduate Certificate - EKG And Phlebotomy
Medix School
Toronto, ON 09.2006 - 06.2007
Diploma - Medical Office Assiatant
Medix School
Toronto, ON 10.2004 - 07.2005
Skills
- Courteous and Professional
- Reliable and Punctual
- Positive Attitude and Energetic
- Prioritization and Time Management
- Attention to Detail
- Verbal and Written Communication
- Administrative Support
- Scheduling and Calendar Management
- Records Management
- Business Operations Understanding
- Office Equipment Operations
- Microsoft Office
- Call Answering and Routing
- Service-Oriented Mindset
- Child supervision
- Team collaboration
- Active listening
- Problem solving
- Emotional support
- Adaptability
- Parent-teacher communication
- Rapport building
Timeline
Diploma - Human Resources Management
CCBST
10.2024 - 01.2026
Before and After School Care Assistant
Bradford Progress Childcare Centre
10.2019 - 08.2025
Receptionist
Progressive Hardwood Flooring
01.2011 - 01.2013
Cashier
The Home Depot
01.2008 - 01.2011
Medical Secretary
Markham Town Square Medical Centre
01.2007 - 01.2008
Graduate Certificate - EKG And Phlebotomy
Medix School
09.2006 - 06.2007
Diploma - Medical Office Assiatant
Medix School
10.2004 - 07.2005