Ramona Etwaroo
Ajax,ON
Summary
Accomplished Director of Operations at Garrington Financial Services Inc., with a proven track record in strategic planning, operational efficiency, and leadership. Excelled in mentoring and developing teams, significantly enhancing portfolio performance. Skilled in risk mitigation and process improvement, demonstrating exceptional problem-solving and teamwork abilities. Sold new products and services and developed new accounts to maximize revenue potential.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
26
26
years of professional experience
Work History
Operations Manager
Garrington Financial Services Inc.
10.2016 - 10.2024
- Provided extensive support in sales, technical and business areas to key accounts
- Mentored junior account managers, fostering their professional growth and skills development within the company
- Conducted regular reviews of each managed portfolio’s performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified.
Account Manager
Accord Financial Services Inc.
08.1998 - 09.2016
- Negotiated contract terms with clients, securing favorable agreements for both parties
- Increased client satisfaction by building strong relationships and addressing their needs promptly
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
GED -
John F. Kennedy Business School
Montréal, QC06.1998
Skills
- Strategic planning and execution
- Leadership training
- Risk Mitigation
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Operations Management
- Workflow Optimization
- Employee Motivation
- Client Relationships
- Team Leadership
- Process Improvements
Languages
English
Full Professional
French
Limited Working
Timeline
Operations Manager
Garrington Financial Services Inc.
10.2016 - 10.2024
Account Manager
Accord Financial Services Inc.
08.1998 - 09.2016
GED -
John F. Kennedy Business School
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