Ramona Cacayuran
Scarborough,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host/Server
Confusion Corner Drinks & Food
02.2022 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
Rehabilitation Assistant
Seven Oaks General Hospital
08.2016 - 08.2022
- Observed patients awaiting therapy or transportation to note needs and handle situations appropriately.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Prepared patients for treatment by positioning, dressing or removing external supports.
- Administered structured activities to socialize patients.
- Assisted patients during ambulation to prevent injuries.
- Followed all HIPAA rules and regulations regarding patient confidentiality
Sales Associate
Bell MTS Mobility
03.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
Education
Some College (No Degree) -
Manitoba Institute of Tradesand TechnologyWest Kildonan Collegiate Highschool
Winnipeg, MBSkills
- Experienced delivering inpatient care on geriatric, ortho, neuro, and acute/subacute
- Ability to multi-task and pay attention to detail in fast-paced under pressure
- Solid work ethic, with the ability to work as a team, or as individual
- Completing job tasks promptly
- Reliable and dependable; maintain PHIA confidentiality of patient records
- 13 years of experience in the customer service industry
- Implement and manage patient treatment plan as per physiotherapist's
- Perform therapeutic procedures by instructing exercises, encouraging, and assisting
- Patients performing physical activities, including ambulatory functional activities
- Help patients move from a lying or sitting position to a standing position
- Help patients use supportive gait aids like walkers, canes, and crutches
- Maintain a safe and clean working environment by complying with rules and regulations
- Monitor and record the muscle/strength performance of patients
- Report to the physiotherapist on patients' therapy progress
- Bedside manner
- Health care administration
- Listening and verbal communication
- Invoice Processing
- Business Administration
- Data Processing
- Office Supplies and Inventory
- Database Uploading
- Microsoft Office
- Appointment Booking
- Google Docs
- Telephone Skills
Certification
First aid/CPR completed PHIA/WHMIS certified Non-Violent Crisis Intervention Training
Timeline
Host/Server
Confusion Corner Drinks & Food
02.2022 - 08.2022
Sales Associate
Bell MTS Mobility
03.2019 - 02.2020
Rehabilitation Assistant
Seven Oaks General Hospital
08.2016 - 08.2022
Some College (No Degree) -
Manitoba Institute of Tradesand TechnologyWest Kildonan Collegiate Highschool
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