Ramon Vega
Moorpark,CA
Summary
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Sonesta Select
2023.05 - Current
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Directly supervise the hotel's Director of Sales and partner with revenue management to create and execute the hotel's sales and marketing plan to secure the fair market share of business for the hotel.
- Manage the front office, housekeeping, and food and beverage operation of the hotel through the direct supervision of the Assistant General Manager and Operations Manager.
- Manage the appearance, condition, and preventive maintenance of the physical property through the direct supervision of the Maintenance Manager.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Enforce hotel standards, policies, and procedures are in place within the hotel departments.
- Attended local events with Director of Sales, in order to increase brand awareness and network with the local community.
Assistant General Manager
Sonesta Select
2022.12 - 2023.05
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Implemented staff training programs that improved service quality and increased guest loyalty.
- Established strong relationships with local vendors to secure high-quality products at competitive prices.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in customer service.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Established and implemented appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
Operations Manager
Sonesta Select
2021.12 - 2022.12
- Oversaw the day-to-day operation of a 130-room hotel with staff of 28 employees.
- Managed according to Sonesta's G.U.E.S.T. standards and instilled passion for customer service in all associates.
- Managed front office, housekeeping, and food and beverage operations of the hotel through direct supervision of department supervisors.
- Ensured all staff was properly trained and had the tools and equipment needed to effectively carry out their job functions.
- Prepared month end reporting for preparation of hotel financial reports.
- Responsible for safe count and weekly bank deposits.
- Responded to guests' complaints and concerns in a prompt and professional manner.
- Enforced hotel standards, policies, and procedures are in place within hotel departments.
Operations Manager
Residence Inn
2021.05 - 2021.12
- Oversaw the day-to-day operation of a 128-room hotel with staff of 20 employees.
- Managed the front desk and housekeeping.
- Interviewed and assisted in making hiring decisions.
- Prepared month's end tax exempt packet and self-audit.
- In charge of account payables.
- Responsible for safe count and weekly bank deposits.
- Responded to guests' complaints and concerns in a prompt and professional manner.
- Worked directly with General Manager to keep the hotel running as efficient as possible.
Front Desk Agent
Residence Inn
2019.12 - 2021.05
- Used FOSSE PMS to process reservations, check-ins and check-outs.
- Addressed guest requests and concerns.
- Worked front desk, night audit, housekeeping, evening mixer, morning breakfast and event specialist.
- Responsible for end of month Tax Exempt Packet and Daily Deposits.
- Managed inventory of breakfast and market.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
Accountant/Manager
Rose Lane Studios
2016.04 - 2019.09
- Managed recording studio and over 10 artists.
- Carried out disciplining as needed.
- In charge of contracts and budgets.
- Managed daily, monthly, and yearly accounting/reconciliations.
- Paid bills, ran payroll, and monthly checks.
Dispatch Lead
Waste Management
2013.11 - 2016.04
- Managed 26 dispatchers that dispatched for 21 sites.
- Worked with routing specialists, route managers, and customer service departments.
- Managed schedules and coverage for staffing issues.
- Ran reports utilizing AS400 and transferring into Excel.
- Managed multiple inboxes and keep track of tasks in Outlook.
- Conducted and led conference calls to stay in contact with different sites.
- Took care of customer and driver issues.
- Helped IT in updating computers.
- Delegated work as needed and trained dispatchers.
- Coached dispatchers as needed.
Education
Associates of Arts - Accounting
University of Phoenix
Online2010
Marine Corps Training -
United States Marine Corps
Camp Pendleton , CA2001
Skills
- Great Customer service
- Outstanding Teamwork
- Bilingual
- Self-Motivated
- Staff Management
- Team Leadership
- Recruiting and Hiring
- Problem Anticipation and Resolution
Certification
Completed Sonesta's Elevate Program - 2023
Timeline
General Manager
Sonesta Select
2023.05 - Current
Assistant General Manager
Sonesta Select
2022.12 - 2023.05
Operations Manager
Sonesta Select
2021.12 - 2022.12
Operations Manager
Residence Inn
2021.05 - 2021.12
Front Desk Agent
Residence Inn
2019.12 - 2021.05
Accountant/Manager
Rose Lane Studios
2016.04 - 2019.09
Dispatch Lead
Waste Management
2013.11 - 2016.04
Associates of Arts - Accounting
University of Phoenix
Marine Corps Training -
United States Marine Corps
Completed Sonesta's Elevate Program - 2023
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