Ramon Leon
los angeles
Summary
Professional with robust background in directing and managing mid level to large scale event operations, with focus on fine dinning service delivery through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
16
16
years of professional experience
Work History
Director of Event Resources
DMC Staff
11.2023 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
Client Service Liaison
Wolfgang Puck Catering
10.2009 - 11.2023
- Achieved high levels of customer satisfaction through proactive communication and timely issue resolution.
- Organized regular team meetings for continuous improvement of service quality and team performance.
- Streamlined communication between departments for improved collaboration and service delivery.
- Served as a liaison between clients and internal teams, ensuring clear understanding of project requirements and expectations from both sides.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team me.
- HR assistant with all onboarding and hiring
- Delivered corrective counseling to staff that broke policy per employee handbook
- Participated in industry events to stay current on market trends and developments that could impact clients'' needs or preferences.
- Conducted regular reviews of service performance metrics, identifying areas requiring improvement or adjustments in strategy.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs, during high profile events.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
Education
Certificate of Technical Studies - Culinary Arts
Le Cordon Bleu
Los Angeles06-2010
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Operations management
- Project management
- Team management
- Staff management
- Employee development
- Microsoft Office Suites
- Hiring and retention
- Talent acquisition
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets and staff assignments.
- Supervised team of 300 staff members.
- Achieved Service Excellence through effectively helping with font of house service training.
- Collaborated with operations and kitchen teams to execute logistics on events as it pertained to service
Languages
Spanish
Full Professional
Timeline
Director of Event Resources
DMC Staff
11.2023 - Current
Client Service Liaison
Wolfgang Puck Catering
10.2009 - 11.2023
Certificate of Technical Studies - Culinary Arts
Le Cordon Bleu
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