Ramon Hylton
Toronto
Summary
Skilled cleaning team member bringing more than 10 years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, safely handling chemicals and restocking supplies.
Overview
14
14
years of professional experience
Work History
Head Cleaner & Customer Satisfaction Lead
Tangle River Rentals
12.2021 - Current
- Ensured proper use of cleaning supplies and equipment to maintain optimal vehicle appearance.
- Reduced wait times for customers by quickly identifying priority vehicles within the queue based on company guidelines or special circumstances.
- Improved vehicle cleanliness by thoroughly washing, vacuuming, and detailing interiors and exteriors.
- Managed inventory of cleaning supplies, tools, and equipment to ensure availability for uninterrupted service provision.
- Maximized efficiency through strategic scheduling of multiple simultaneous jobs when applicable.
- Enhanced customer satisfaction with timely and efficient completion of vehicle cleaning tasks.
- Conserved resources through correct dilution ratios, application methods, and waste disposal practices for cleaning products.
- Streamlined workflow by organizing supplies and maintaining a tidy work area during shift operations.
- Prevented damage to vehicles by inspecting for pre-existing issues before beginning the cleaning process.
- Demonstrated flexibility in adapting to various vehicle types, sizes, and requirements for customized cleaning approaches as needed.
- Heightened quality control measures by carefully inspecting completed vehicles for any missed spots or imperfections requiring additional attention before release back to customers.
- Increased repeat business through exceptional attention to detail and commitment to customer satisfaction in providing top-notch vehicle cleaning services.
- Washed cars and trucks daily for short and long term vehicle rentals.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Completed vehicle inspections prior to service and after completion to assess damage.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Removed dirt and debris from vehicle and equipment interiors.
- Followed safety guidelines for cleaning vehicles and equipment.
- Wiped down and polished interior and exterior surfaces.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Polished windows and mirrors of vehicles and equipment.
- Inspected vehicles and equipment for visible damage.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
Traffic Engineering Specialist
Ontario Ministry of Transportation
03.2011 - Current
- Assisted in the preparation of permit applications, ensuring compliance with local regulations and environmental standards.
- Developed long-lasting professional relationships with clients by consistently exceeding expectations on various projects over time.
- Coordinated utility relocation efforts, minimizing disruptions to existing infrastructure during construction activities.
- Collaborated with various engineering disciplines to ensure seamless integration of traffic engineering aspects into overall project designs.
- Promoted a safety-conscious work environment by adhering to industry best practices during site visits and construction activities.
- Evaluated emerging technologies in traffic engineering, integrating cutting-edge advancements into practice where relevant and beneficial.
- Collected data on road construction, land development, and traffic signals.
- Conducted regular site visits to monitor project progress and ensure compliance with design specifications, safety regulations, and environmental guidelines.
- Collaborated with multidisciplinary teams for the successful completion of large-scale transportation projects.
- Performed rigorous quality control checks on engineering drawings and documents, maintaining high standards in deliverables across all projects handled.
- Reviewed work of technicians to maintain compliance with MTO regulations.
- Presented findings and recommendations to stakeholders, facilitating informed decision-making processes concerning infrastructure investments.
- Established positive relationships with clients and regulatory agencies, promoting effective communication channels and smooth project approvals.
- Identified areas for improvement in existing transportation networks through thorough data analysis and field observations.
- Evaluated comprehensive traffic impact studies to inform infrastructure planning decisions.
- Used computer software to analyze traffic operations and traffic impact studies.
- Optimized traffic signal timings for smoother vehicular movement and reduced wait times at intersections.
- Prepared detailed technical reports documenting analyses performed, methodologies used, results obtained, and recommendations formulated.
- Recommended cost-effective solutions for mitigating negative impacts of construction activities on traffic flow, ensuring minimal disruption during project implementation.
- Prepared schedules, project budgets and specifications for materials and labor.
- Coordinated with contractors, utility companies, and government agencies to implement projects.
- Investigated traffic problems and suggested ways to improve traffic flow and safety.
Sales Associate
The Home Depot Inc
03.2019 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Ensured accurate pricing information on all items throughout the store using price-checking tools when needed.
- Enhanced customer satisfaction by providing knowledgeable assistance in plant selection and care.
- Demonstrated expertise in garden design principles during consultations with clients seeking landscape solutions.
- Promoted sustainable gardening practices among customers by recommending eco-friendly products.
- Streamlined daily tasks by efficiently processing orders, shipments, returns, and exchanges at the point-of-sale system.
- Participated in ongoing training opportunities to stay current on industry knowledge and best practices within the field of horticulture.
- Assisted customers with loading purchases, ensuring a seamless shopping experience.
- Maintained a healthy and organized inventory by timely restocking and proper care of plants.
- Boosted sales through effective merchandising and attractive displays of garden center products.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Educated customers on plant maintenance techniques for optimal growth and longevity.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Maintained walkways and paths throughout gardens for safe navigation.
Education
Post Graduate Certificate - Project Management
York University Schulich School of Business
Toronto, ONAssociate of Applied Science - Traffic Engineering Technology
Mohawk College of Applied Arts And Technology
Hamilton, ON12.2010
Bachelor - Environmental Studies
York University
Toronto, ON06.2006
Skills
Strong attention to detail
Cleaning and sanitizing
Sweeping and Mopping
Customer Service
Reliability and punctuality
Knowledge of cleaning products
Efficient Cleaning Techniques
Chemical Handling
Health and safety compliance
Languages
English
Native or Bilingual
Timeline
Head Cleaner & Customer Satisfaction Lead
Tangle River Rentals
12.2021 - Current
Sales Associate
The Home Depot Inc
03.2019 - 05.2023
Traffic Engineering Specialist
Ontario Ministry of Transportation
03.2011 - Current
Post Graduate Certificate - Project Management
York University Schulich School of Business
Associate of Applied Science - Traffic Engineering Technology
Mohawk College of Applied Arts And Technology
Bachelor - Environmental Studies
York University
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